What are the responsibilities and job description for the Operations Coordinator position at Silony Medical?
About Silony Medical
Clinically driven concepts – Welcome to Silony Medical! Silony Medical signifies achieving clinical benefits through providing surgical solutions in the field of spinal surgery. Silony combines established and diverse experience in patient care and hospital management together with expertise and innovation from clinical users. Providing surgical solutions tailored exactly to the needs of spinal surgeons, clinical staff and patients. Our products and services are intelligently designed that simplify the work of physicians and hospital personnel throughout the patient pathway. We are proud of our - Made in Germany – which symbolizes high quality in manufacturing and engineering. We are a young company –not burdened by the past. Thus, Silony is not constrained by obsolete corporate structure; we are open to build new and enduring partnerships to achieve mutual goals. This enables us to include fresh thinking and the ultimate flexibility to meet the ideas and needs of our users.
This full time position is an exciting opportunity to get introduced to and familiar with the world of medical devices, specifically spinal implants. The candidate will have the opportunity to work closely with one of the company’s Business Development Managers as well as the COO (both UM alumni) and will be given rare and extensive exposure to the industry for such a position.
Logistics responsibilities include, but are not limited to the following:
- Plan reorder points and assist with production forecasting
- Furnish and pack instrument sets and implant par levels based on customer needs
- Receive returned sets and implants from the field and book back into warehouse management system
- Respond to shippers and carriers regarding dispatch of freight, pick-up's, deliveries
Customer Service responsibilities include, but are not limited to the following:
- Receive and process incoming customer orders
- Recommend replenishment volume levels based on upcoming surgical cases
- Receive incoming purchase orders and generate invoices
- Attend internal and external sales meetings as well as exhibitions
Intern Knowledge, Skills, and Abilities:
- Deliver stellar customer service to our customers and distributors
- Excellent verbal and written communication skills
- Have a positive and energetic attitude in the workplace
- Work both independently and within group settings
- Ability to work well under pressure and time constraints
- Diligent, focused and devoted to the task at hand
- Willingness to communicate change suggestions and implement them when approved
Summary of Experience and Education
- Preferably having enrolled in but not limited to the field(s) of: business, marketing, logistics, transportation, supply chain, international business, or other related business programs
- Previous customer service, sales, business development, negotiation or other business related work experiences is a plus
- The ability to read, write, and speak multiple languages fluently is a plus but not required
- Strong Microsoft Office Suite skills
Job Types: Full-time, Temporary
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Bonus pay
Education:
- Associate (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Language:
- English (Required)
Work Location: One location