IT Helpdesk

Silverado is hiring an enterprise IT professional for the position of IT Specialist. Our ideal candidate is dedicated, friendly, knowledgeable, and a reliable Information Technology Specialist. This role will provide technological support for our dynamic environment of communities and offices across the US. This position is based at the Home Office in Irvine, CA.

Key attributes:

• Understanding and troubleshooting business applications, computer systems, and mobile devices.
• The ability to comprehend and troubleshoot existing infrastructure and utilize Active Directory.
• Assist in troubleshooting computers and mobile devices.
• The ability to professionally interact and communicate across all departments in the enterprise.

Responsibilities:

• Work with end-users and other Help Desk staff to prioritize service requests
• Identify and analyze hardware, software, and network-related problems
• Troubleshoot complex issues, via remote access tools, relating to installation, configuration, functional support, and technical support of software and company systems.
• Stay abreast of current installed operating systems, applications software and computing standards to ensure all versions are up-to-date.
• Install and coordinate repair of a wide variety of computing devices and peripherals on the desktop and attached to network
• Develop and maintain knowledge base entries.
• Work closely with other IT groups to perform root cause analysis and develop permanent solutions to resolve and prevent recurring issues, including server, and networking problems.
• Flexibility to work weekends along with availability for emergencies and on-call duties.

Knowledge, Skills and Qualifications:

• Experience with managing Office 365 Exchange, Teams, OneDrive and SharePoint.
• Experience with troubleshooting mobile device issues using MDM solutions.
• Experience with MFA solutions and troubleshooting access.
• Experience with ITSM systems, ServiceNow is preferred.
• Hands-on experience provisioning PC, peripheral and VoIP devices in an enterprise network.
• Hands-on experience troubleshooting networked devices (wired and wireless).
• Bachelor’s Degree or higher in Information Technology or related field preferred.
• Demonstrated experience supporting and troubleshooting Microsoft products.
• Demonstrated experience supporting and troubleshooting PC, peripherals, printer connectivity.
• Demonstrated experience using remote access tools.
• Detail oriented with strong organizational skills.
• Ability to work under pressure to meet strict deadlines and goals.
• Ability to work independently or with minimal supervision.
• Ability to thrive in a fast-paced, fluid, team-oriented environment.
• Lead by example in the areas of work ethic, personal and professional development that leads to maximum satisfaction, and performance of all assigned tasks.
• Ability to work collaboratively with all level of employees, in small and large group settings.
• Demonstrated ability to develop relationships effectively.

To apply, please visit our website at www.silverado.com/careers

At Silverado, we sincerely appreciate our Associates! Silverado has been awarded the Best Place to Work Award in both Texas and Southern California. Silverado offers competitive pay and great benefits for full-time associates including medical, dental, vision, life insurance, 401(k) with an employer match, vacation, and sick time as well as great opportunities for growth.

Learn more about Silverado's benefits by visiting: www.silveradobenefits.com