FX Wire Ops Specialist III (Sun - Thu 10:30pm – 7:30am PT)

Silvergate Capital Corporation (NYSE: SI) is the leading provider of innovative financial infrastructure solutions and services for the growing digital currency industry. The Company’s real-time payments platform, known as the Silvergate Exchange Network, is at the heart of its customer-centric suite of payments, lending, and funding solutions serving an expanding class of digital currency companies and investors around the world. Silvergate is enabling the rapid growth of digital currency markets and reshaping global commerce for a digital currency future. Challenging convention by empowering people allows us to exceed expectations for our clients while cultivating an awesome culture.

The FX Wire Specialist III is primarily responsible for the movement of funds at the request of internal and external customers. Maintains records of transfer procedures and ensures accurate processing. The FX Wire Specialist III must be able to work independently within established procedures associated with the specific job function. Independently performs a wide range of complex duties under the general guidance from supervisors.  Wire processing is a fast-paced function requiring accuracy, multi-tasking, and prioritizing. Responsibilities include continuous training and development in this area. Incumbent may be assigned other duties related to wires, Deposit Operations or Cash Management assignments, and/or special projects. All employees should embrace the core values of the bank and incorporate these values in their daily interactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure daily wire assignment(s) are completed within the allotted timeframes
• Performs research in response to inquiries from our internal clients regarding wire processing and follow through on pending issues
• Provide verbal and written communication to internal and external clients regarding all aspects of wire processing, i.e. callbacks, status, service messages
• Identifies and escalates non-routine issues and exceptions, such as potential fraud situations
• Proactively seek ways to improve the wire operation efficiencies of the bank
• Responsible for understanding the wire operations systems, and the vendor relationships as they relate to the bank (FIS, FRB, PCBB, SWIFT)
• Liaison between all wire operations systems and vendors
• Responsible for understanding the Bank’s online banking system related to wire processing
• Perform all tasks related to wire processing, input, verification, OFAC, travel rules, stop/hold verification, balancing, service messages, and wire repair
• Assist wire processing team with questions related to wire processing
• Maintain current knowledge of all federal and state laws and regulations, along with the Bank’s policies and procedures
• Must adhere to the company’s core values of Challenge Convention, Do What’s Right, Take Ownership, Empower People, Exceed Expectations, and Cultivate Awesome all while keeping our “Why?” front of mind. Our Why? Silvergate is the banking platform for innovators, and we believe in the power of entrepreneurs to create prosperity for our communities.
• Not to harm consumers with any act that could be misleading, unfair, deceptive, or abusive in act or practice.

Decision Making

• Makes sound judgements regarding customer service and risk to the bank, effectively balancing both.

KNOWLEDGE, SKILLS AND ABILITIES

• Excellent communication and organization skills.
• Ability to prioritize and identify wire transfers requiring immediate action.
• Must be able to work in a team environment.
• Strong customer service skills. The ability to provide exceptional customer service.
• Knowledge of basic math and problem solving.
• Knowledge and understanding of compliance and legal requirements; protecting customers: Anti-Money Laundering (AML), and fraud risk.
• Ability to operate various office equipment: Xerox machine, scanner, letter opener, calculator.
• Ability to operate a personal computer.
• Must have high school diploma or equivalent.
• Experience of at least 5 years banking in branch or back-office operations, including wire processing or any of these combined.
• Proficient in Microsoft Word and Excel.
• Knowledge of banking applications and operations.
• Ten-key by touch.
• Detail oriented.
• Time management skills, ability to multi-task.

BANK SECRECY ACT REQUIREMENTS

Responsible for adhering to the reporting and recordkeeping requirements of the Bank Secrecy Act and Anti-Money Laundering rules and regulations, observing economic sanctions by prohibiting transactions as specified by the Office of Foreign Asset Control (OFAC), following the Company’s customer identification program (CIP) rules, observing all Company policies and procedures relating to BSA, OFAC, CIP, and related acts, and participation in ongoing related training.

WORK CONDITIONS
Remote work environment. 

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

• Regularly required to talk or hear.
• Required to communicate with customer and coworkers verbally and in writing.
• Occasionally required to stand; walk.
• Required to sit for long periods and reach with hands and arms.
• Occasionally required to lift up to 10 pounds
• Able to read documents, computer screens, reports, other communications and have the ability to adjust focus and close vision.

Management reserves the right to add to, change and revise this description at any time.  This description does not include any marginal functions that are incidental to the essential functions.  Also, it does not imply that these are the only tasks to be performed by the incumbent.  Employees are required to follow any other job-related instructions and to perform any other job-related tasks requested by their supervisor.  Any requirement may be modified to reasonably accommodate individuals with disabilities.

Silvergate is an EEO/AA/Disability/Vet

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.