General Summary of Job Duties
Silverton Casino is searching for a Games Shift Manager who will be responsible for directing the activities of the Table Games Operations. Candidate will ensure gaming activities are in compliance with Minimum Internal Controls and Gaming regulations as well as monitoring effective game security. This position will also approve credit and provide complimentary privileges related to casino and property operations. Requires keen observation skills to detect unusual/suspicious activities, and a clear resolve for handling Team Member and Guest Relations. If you have at least 5 years of previous supervisory/managerial experience and the mental aptitude to do math quickly and accurately, this is “hands down” the job for you. So go “all in” and apply on-line at www.silvertoncasino.com/careers .
Principle Responsibilities and Duties
- Maintain a high quality of guest service according to Silverton Values.
- Check for proper identification of a patron appearing to be under the age of 35 years old.
- Responsible for and directs activities of Gaming Operations for Table Games.
- Safeguards assets, ensures gaming activities are in compliance with Minimum Internal Controls and Gaming regulations.
- Ensures effective game security
- Immediately reports all unusual, suspicious or irregular situations, dealer errors, guest complaints/issues, instances of possible theft/cheating by either a guest, dealer, or other Games Team Member to the appropriate person.
- Must be able to arrive for work with a positive and friendly attitude ready to have fun with our guests.
- Express a willingness to learn new skills.
- Must be willing to work weekends, holidays, as well as various shifts and overtime, as needed based on business demands.
- Maintain an open line of communication with all Team Members
- Maintain a positive and professional demeanor during all interactions with guest, fellow Team Members, and Vendors.
- Ability to accept performance feedback in a professional manner.
- Regular attendance to all scheduled shifts is considered an essential function of the job.
- Arriving on-time for all scheduled shifts is considered an essential function of the job.
- Other duties as assigned.
General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following Silverton Values:
- Character – Always do the right thing and treat everyone with dignity and respect.
- Care – Demonstrate compassion, kindness, and charity towards yourself, team members, guests, and the community.
- Excellence - Challenge acceptable and be exceptional.
- Collaboration – Achieve ultimate results with the inclusion of diverse ideas, thoughts, and talents.
- Courage – Champion today for a better tomorrow.
Skills and Education Requirements
- High school diploma or equivalent required.
- Ability to mentally add, subtract, multiply and divide accurately and quickly.
- Must be 21 years of age or older.
- 3 Years Gaming Assistant Shift Mnager or Shift Manager experience.
- 5 years previous supervisory/managerial experience required.
- Must have previous shift manager and assistant shift manager experience
- Must be able to clearly communicate with guests in conversational English.
Required Work Cards
- Gaming Registration
- Identification that establishes identity
- Identification that establishes the right to work in the United States
Machinery, Work Equipment, Programs, Software, Hardware Used
The following are applicable to assigned game:
- Card shuffling machine
- Card shoe
- Playing cards
- Game chips
- Dice
- Roulette ball and Roulette wheel
- All Window products
Physical Requirements of Job:
Rarely – the activity is performed from 1% - 25% of the duration of the shift.
Occasionally – the activity is performed from 26% - 50% of the duration of the shift.
Frequently – the activity is performed from 51% - 75% of the duration of the shift.
Continuously - the activity is performed from 76% - 100% of the duration of the shift.
Not Applicable (N/A) – this activity is not performed during the performance of this job.