What are the responsibilities and job description for the IT Support Specialist position at SIMONA Boltaron Inc.?
Qualifications:
The IT Support Specialist is responsible for troubleshooting and resolving daily IT issues. This position involves utilizing the IT helpdesk system to document all IT related incidents, as well as implementing appropriate troubleshooting solutions. The role requires direct collaboration with both end-users and the IT team.
Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides technical support and customer service by directly responding to end user ticket requests and inquiries.
- Tracks incidents and calls by entering data into the IT helpdesk ticket system timely and accurately.
- Provides on-site and remote technical support with training, troubleshooting, hardware installation, and software issues.
- Works closely with IT Director and Global IT team on projects.
- Participates as an integral part of the team, exhibiting ownership, follow through, initiative, awareness and effective communication with customers, peers, upper tiers, and management.
Requirements:
- Associate degree in IT or 2-5 years relevant experience
- Working knowledge of Microsoft Active Directory, DNS, DHCP and Office 365 administration
- Knowledge of SAP preferred.
- Knowledge of Sage ERP X3 preferred.
- Knowledge of Mitel preferred.
Why work at SIMONA Boltaron?
SIMONA Boltaron is a subsidiary of SIMONA AG, a German based international public company, with subsidiaries in Europe, China and the USA.
SIMONA Boltaron is a subsidiary of SIMONA AG, a German based international public company, with subsidiaries in Europe, China and the USA.
SIMONA Boltaron Inc. is a global technology leader in plastics manufacturing and is uniquely positioned to serve diverse industries including: aerospace, mass transportation, general thermoforming, corrosion resistant components and wall protection.
SIMONA Boltaron promotes a strong team/family culture, provides great opportunity for growth and to make an impact. We offer an attractive benefit package that includes health, dental, vision, disability/life insurances, a 401 K Plan with a company match, and an incentive plan.
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