Client Success Coordinator

At the heart of Simplify Compliance is our people.  People from many different backgrounds with different vantage points, opinions, and experiences.  We strive to continually lead with our I²MPACT values and empower our employees to develop their full potential on a team that is passionate about acceptance, inclusivity, and achievement. Our employees are the driving force for the innovation, collaboration, and creativity that enables our organization to deliver strategic success. 

The Client Success Coordinator answers calls, responds to email inquiries, supports internal and external customers, onboards customers with our online products, and resolves technically complex issues. The successful candidate will demonstrate the ability to perform at a high level while exercising impeccable judgment, be intellectually curious, relentless in the pursuit of better ways, and possess atypical attention to detail. Every day presents a new set of challenges that requires innovative thinking and collaboration with peers. 

Primary Duties and Responsibilities:

• Actively listen to customer needs, strive to resolve technical issues quickly while giving world-class customer service to exceed their expectations
• Effectively manage time to allow for capture work, training, customer calls, and new case assignments to facilitate prompt resolution
• Identify and escalate priority issues per client specifications
• Demonstrate problem-solving; apply technical knowledge and product and service management for assigned functional area
• Ability to deal with ambiguity and change; have the willingness to think outside the box
• Ability to work under pressure or deadlines with a heavy, complex caseload
• Troubleshoot online issues associated with Adobe Flash Player under multiple web browsers
• Demonstrate a desire to learn all products and learn how to support these items

Additional Responsibilities:

• Additional duties as assigned

The Individual:

• Proficiency with all web browsers, operating systems, and mobile platforms
• Familiar with support for printers, scanners, computer peripherals, Mobile devices (iOS, Android)
• Strong verbal and written communication skills
• Excellent time management, organizational, and prioritization skills; able to balance multiple priorities
• A talent for critical thinking, creative problem solving, and multitasking
• Maintain a positive attitude throughout all adversity

Qualifications:

• High School Diploma or equivalent
• 2-3 years of experience in customer service in a technical support role
• A minimum of 5 years in a customer-facing environment resolving issues

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.

If you require an accommodation under the Americans with Disabilities Act, Section 503 of the Rehabilitation Act or similar law in order to apply for employment at Simplify Compliance, please contact our Talent Acquisition Team 1.800.727.5257, ext. 8101.

Job applicants may request to review the company's Affirmative Action plans by contacting the talent acquisition team/recruiter, Human Resources department or Chief People Officer.