Service Agent

Job description

Who We Are Protos Security, a portfolio company of Southfield Capital, is a technology-enabled security services company offering security guarding, monitoring, and device solutions for a wide spectrum of customers across North America. Protos Security prides itself on delivering a high touch service, actionable insights, transparency, and program flexibility for its clients. For more information on customized solutions to protest your business, please visit www.protossecurity.com.

Position Overview & Responsibilities

Protos is seeking a Service Agent to join its team. Our work environment is fast paced, positive and stresses results oriented internal growth.

The Service Agent’s core responsibilities will include the following:

• Coordinate within the Service Management Department to ensure clients are receiving the highest level of day-to-day service.
• Exercise discretion and independent judgement alongside a team to prioritize client concerns and assist with requests, issue resolution, and questions from assigned clients.
• Make necessary adjustments to client/supplier punch reports and coordinate with internal billing teams to ensure accuracy.
• Be prepared to follow and execute the rules of engagement if an assigned client has issues that require escalation (i.e. high level incidents, certain open posts, etc.)
• Implement pricing strategy and process ownership over temporary requests submitted by the team’s assigned clients.
• Additional duties as directed by management.

Education, Skills and Experience

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Intermediate knowledge of basic office applications and ability to learn new software platforms as necessary.
• Strong problem-solving and analytical skills.
• Ability to analyze and execute alongside a team.
• Excellent prioritization and time management skills, strong collaborative and leadership skills.
• Process driven, detailed oriented and highly organized.
• Strong organizational and planning skills.
• Excellent time management skills and ability to multi-task and prioritize work.

Travel

Travel, while not often, may be required. Travel is expected to be less than 5%. A valid Driver’s License is required.

Position Type Full-time, Exempt

Function Operations

Compensation

Compensation includes base salary and a discretionary, performance based year-end bonus. The Company offers a competitive benefits package including medical, dental, vision, disability, 401(k), PTO, etc.

Relocation

No relocation packages or reimbursements are available for this position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand; walk and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Protos Security (Single Source Security, LLC) is an equal opportunity employer and encourages all qualified candidates to apply.

Protos Security is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Type: Full-time

Salary: $46,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

License/Certification:

• Driver's License (Required)

Work Location: One location