What are the responsibilities and job description for the Automotive Service Concierge position at Sioux Falls Ford?
An exciting opportunity has become available for an Automotive Service Concierge at Sioux Falls Ford.
We are looking for a positive, upbeat, outgoing, professional person who possesses a strong skill in face-to-face guest interaction.
POSITION SUMMARY:
The primary focus for a concierge/service greeter is to greet all service customers, ensure customer satisfaction, and work directly with the service advisors to assist customer needs in a timely and efficient manner.
ESSENTIAL DUTIES:
- Greet all customers entering the service area with a friendly, upbeat professional attitude, answer their questions, and direct them to the appropriate person or location.
- Control service traffic flow, parking and assist with loaner vehicles as needed.
- Deliver the keys to the appropriate place immediately after parking a vehicle in the service parking lot
- Maintain a clean and safe service drive area, free of trash, water, leaves, dirt, etc.
- Conduct business in an ethical and professional manner
- Assist with various assignments
- Performs other duties as assigned
ADDITIONAL RESPONSIBILITIES:
- Maintain professional appearance in accordance with the employee handbook
- Maintain an organized, safe, and clean work environment
- Expected to attend service meetings, if required
- Expected to arrive to work on time and work required shift
- Follow instructions from supervisor
- Interact effectively with co-workers
- Receive feedback from supervisor in a positive manner
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Work experience within the related job duties assigned; dealership experience preferred buy not required.
- Demonstrates knowledge in the area of duties assigned.
- Understand and follow work rules, policies, and procedures.
