What are the responsibilities and job description for the Relocation Consultant I (Virtual) position at SIRVA?
The Relocation Consultant provides essential support to SIRVA’s corporate clients in managing the designated client’s personnel who are relocating for a job assignment. The Relocation Consultant is responsible for the daily service delivery of the designated clients’ relocation programs and will serve as the single point of accountability for each transferee’s relocation.
FUNCTIONS AND RESPONSIBILITIES
75% Manage the spectrum of services available to each transferee during the relocation process potentially including: the sale of the transferee’s home, the purchase of a new home, home rental, expense management, movement of household goods, property management, and temporary living. Interpret the designated client’s relocation policies and procedures and evaluate the different options available to transferees in order to provide advice and consultation based on the particular needs of a transferee. Use independent judgment to develop solutions to problems that arise with transferees or suppliers during the relocation process. Primarily provide guidance and advocacy to home owners regarding home sale, finding a new home, equity advances, mortgage services, and other required services. Proactively works towards share of wallet expansion on each individual move.
10% Communicate with the designated client/SIRVA DGAM/SIRVA MSD regarding special situations, exceptions, escalations, and education. Provide transferee status updates and reports as requested.
10% Coordinate with all internal departments/functions to ensure successful transferee experience. Review various operational reports to manage caseload, bill and close services, trigger transferee survey, and operationally close files, etc.
5% Participate in client/prospect visits and presentations as needed.
QUALIFICATIONS AND PREFERRED SKILLS
- Minimum of 1-2 years of experience in customer service
- Ability to identify potential problems and develop effective solutions without immediate direction or supervision
- Ability to manage deadlines, multi-task and operate in a fast-paced environment
- Working knowledge of Microsoft office
- Effective problem solving skills
- Excellent communication skills
- Strong analytical skills
- Strong conflict resolution skills
EDUCATION AND CERTIFICATION REQUIREMENTS
- High school diploma required
- Bachelor’s Degree preferred
For Colorado candidates, we anticipate the pay range for this role $45,000-$57,000. Actual compensation will be based on skills and experience.
#LI-Remote
SIRVA Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (SIRVA, Team Relocations, Allied, northAmerican, & SMARTBOX) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide. We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit www.sirva.com.
SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company!
At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.
SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSIRVA@SIRVA.com and let us know the nature of your request and your contact information.
Job Type: Full-time
Pay: $45,000.00 - $57,000.00 per year
Salary : $45,000 - $57,000
