VP, Global Account Managament (Virtual)

The VP, Global Account Management is responsible for the overall health and retention of a designated portfolio of corporate client accounts. This includes the strategic leadership and management/development of Global Account Management team members and functional team members globally, overall financial performance and profitability, and supporting the procurement of new client accounts (new business development).   FUNCTIONS AND RESPONSIBLITIES 30% Financial Responsibility Manage the revenue and margin growth for client portfolio  Identify and manage product expansion for client portfolio Collaborate with AR team to manage client receivables Build client strategies to maximize return to SIRVA organization Manage team resources to budget including T&E 25% Leadership Lead a best in class Global Account Management function to retain and grow  Manage, mentor and develop a team of Global Account Management Directors  Build the knowledge and skill competency of the Account Management team  Provide strategic management leadership of the accounts 25% Client Retention and Development Develop global client strategies with the team focusing on client retention and improved financial performance  Work with the Account team to ensure effective and frequent client communications Work with the Account team to Identify and report on client trends Execute contract renewals Own and manage clients at risk process 10% New Business Development and Sales Support Ensure that every client is a good reference Work with global sales team on sales strategies when required and identify resources to support sales pursuits Attend and participate in sale presentations when required Assist RFP team as needed 10% Collaborate With Global Operations Teams Collaborate with functional teams to ensure client satisfaction goals are met Collaborate with global client implementation to onboard new clients successfully Provide technical expertise to training organization Work with Account team and business functions to manage and resolve client escalations   Oversee the management of client specific Service Level Agreements Collaborate with functional teams to build out best practice QUALIFICATIONS AND PREFERRED SKILLS Minimum 10 years corporate client or account management experience required  Minimum 10 years of US domestic relocation and/or international assignment management experience, including operational management experience required  Minimum 5 years team leadership experience required  Strong problem solving and conflict resolution skills  Strong oral and written communication skills  Strategic thinking and planning abilities  Good understanding of business application technology Global living/working experience preferred  EDUCATION AND CERTIFICATION REQUIREMENTS Bachelor’s Degree required  GMS preferred CRP preferred

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