What are the responsibilities and job description for the Customer Service Agent - Work From Home position at Sitel Group?
Job description
Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join our team where you will shine with us as a Customer Service Representative. Now hiring for Work at Home!
Work with us and you'll enjoy:
Required qualifications, skills and experience
Apply with us, if you possess:
Desired qualifications, skills and experience
Nice to have (but not required):
About SYKES
SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50 languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40 years of industry-leading experience and commitment to improving the employee experience.
EEO statement
EOE/Veteran/Disabled
Your interest in SYKES has come at an exciting time in our history. We're excited to announce that SYKES is now a part of Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions. As you move forward with your job application, you may see some communications come from Sitel Group as well as SYKES. Join our team where you will shine with us as a Customer Service Representative. Now hiring for Work at Home!
Work with us and you'll enjoy:
- Full-Time Schedule (40 hours/week)
- 100% Paid Training
- Full benefits package including medical, dental, vision, life insurance, and company matched 401(k) retirement plan
- Paid time off
- Tuition Reimbursement after just one year of employment
- Provide excellent customer service over the phone with a focus on solving for the customer
- Utilize a variety of web-based computer tools with multiple windows to support customers with all inquiries
- Become an expert in all client related products and services
Required qualifications, skills and experience
Apply with us, if you possess:
- A high school diploma or GED and are at least 18 years old
- Excellent communication skills, both written & verbal
- General PC knowledge
- Hard-wired internet connection and a quiet, distraction-free workspace (we'll provide the rest!)
Desired qualifications, skills and experience
Nice to have (but not required):
- Customer service background
- Experience with financial services, healthcare, technology companies, or something similar
About SYKES
SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50 languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40 years of industry-leading experience and commitment to improving the employee experience.
EEO statement
EOE/Veteran/Disabled
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