Rides Supervisor

Job Summary:

Responsible for assisting the Ride Operaitons Leadership Team in providing leadership within Ride Operations Department, to ensure delivery of a world class entertainment experience to our guests through friendly, clean, fast, and safe service.

Job Duties:

· Assists in leading the day-to-day operations of the Ride Operations Department; ensuring program goals are achieved

· Provides supervision, training, development, and evaluation for team memebrs

· Handles guest concerns and responds to guest comments within standard timelines

· Ensures teams are proactively guest friendly and that guest first standards are followed and enforced

· Ensures that all guest and employee areas maintain a standard of excellence for cleanliness at all times

· Ensures teams provide fast service; consistently achieving a prompt resolution for guest inquiries

· Ensures compliance with safety standards

· Ensures all training requirements and testing procedures are adhered to as set forth by Six Flags policies and procedures

· Personally provides friendly, clean, fast, and safe service for guests and teams

· Performs all other tasks and duties as assigned

· Perfroms all safety inspections as prescribed by the Six Flags Operations guidelines, and must be able to assist, as needed, with the Operations audit programs

· Must be able to arrive to morning leadership communication meetings and scheduled areas, on time and prepared for the shift’s activites

· Must be able to complete daily opening/closing tasks as assigned by Management

· Those 18 and older are expected to be trained to operate company vehicles and trash/recycling compactors to assist with park operating and work crew task

· Following the Operation Standard of training (Train the Trainer) during all training sessions

· Prepared for training sessions by having all required paperwork prior to start of training

· Promote a positive attitude during all levels of training

· Must be able to provide leadership and guidance to all subordinate leaders within the Operaitons Department

· Must be able to conceive, coordinate, and implement various training iniatives, including but not limited to: initial on the Job Training, departmental trainings, cross trianings, etc

· Report all Maintenance issues to the appropriate personnel. This includes any Maximo requests. Follow up on any maintenance issues that have been reported

· Maintain confideintially on all sensitive matters

· Conducting and following up on correctives

· Follow up with the uniform standards with Leads/Trainer. Meets all grooming standards

· Attends most Employee Relations activites and encourages team to attend

· Motivate crews to enhance the guest experience, resulting in positive guest comments

Minimum Qualifications:

· Must be 16 years old

· Park experience preffered

· Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner

· Excellent motivational, leadership, and team-building skills

· Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed

· Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions