What are the responsibilities and job description for the Customer Experience Agent (Part-Time) position at SIXT?
Job Description
Please note, this is a part-time (20hrs per week) role.
As a Customer Experience Agent, you will be the first point of contact for our customers and provide advice to their requests regarding their bookings, rental agreements, complaints, and invoices. In doing so, your main task is to assist our business and private customers on the phone and via email in using the online booking systems, to make reservations, offer our customers a full-service package and find a solution for any problem. You always have a sympathetic ear, and you advise our customers over the phone and via email. We are big on team spirit, and that's why you’ll work closely with the other departments of the company to be able to give our customers the best service and to increase customer satisfaction and loyalty.
DO WHAT YOU LOVE:
- Building lasting relationships with our customers. Your team is the beating heart of the company
- Supporting your Field Sales colleagues with your focused and precise way of working. In your daily job you keep a structured overview in preparation of meetings with customers, offers and price calculations, contract management, and other tasks
- Analysing customer usage behaviour and data to uncover further sales opportunities and follow up on them (alone, or with your Field Sales colleagues) and to grow revenues
- Partnering up with international colleagues, to expand cooperation with customers across the globe
- You implement and enable: You deliver a seamless mobility experience for B2B customers, making a difference through excellence and excitement
- You will be a service-oriented administrator with strong sales customer relationship management skills for the car rentals division in UK.
Qualifications
COME AS YOU ARE:
- 6-12 months relevant experience in customer service experience
- Intermediate skills using Microsoft Office suite (Excel, Word and PowerPoint)
- Excellent spoken and written communication skills
- Exceptional problem solving skills
- Customer-centric with a passion for delivering extraordinary customer experiences
- Strong interpersonal skills
- Excellent listening skills
- Knowledge of car rentals an asset
- Positive and self-motivated team player
Additional Information
An attractive, annual salary of £25,000 FTE (£12,500 pro rata for 20 hours). Paid training sessions & further development opportunities. Cashback healthcare scheme. In service Life Assurance. Employee terms for SIXT car hire. Staff rental scheme for friends and family. Employee discounts on fitness products, hotels, technology, clothing etc. A great team environment with regular team events and much more.
About the department:
SIXT stands for premium quality not only in regards to vehicles, but also in sales. The Customer is the King. As one of the most innovative, fastest-growing and profitable mobility providers in the world, the customer is always the focus for SIXT. Our sales department, as the most important bridge to our customers, enables us to further expand our market leadership in Germany and to intensively support SIXT in its international expansion. Sales at SIXT stands for a dynamic working atmosphere, innovative products, and excellent service quality.
About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!
