What are the responsibilities and job description for the Technical Support Specialist position at SJE?
What you will do:
As our Technical Support Specialist, you will work directly with customers to troubleshoot, research, and diagnose solutions to technical issues over the phone, or via email for our electrical control panels that that help control and monitor one of the world’s most valuable and limited resources– Water! This position works at our Ashland, OH location.
The job:
Every day, your primary role will be to assist customers with their technical questions, serve as a service contact for control floats, alarms, and our standard catalog control panels. You will maintain customer contact and case records using incident tracking software and generating reports as requested. You will also distribute documentation to customers as needed and collaborate with a variety of functional areas such as sales, engineering, marketing, manufacturing, and operations.
The skills you need:
To succeed in this role, you must have exceptional communication skills, knowledge of product offerings, and be a team player. You must be comfortable utilizing computers and software to perform job tasks and the configuration of our standard control panels. You must be able to read electrical schematics and wiring diagrams and have experience in component testing, electrical troubleshooting and signal tracing. Familiarity with AutoCAD Electrical is beneficial.
Answering your questions:
When you are considering a new job, it is normal to have a ton of questions. Here are a few questions we are asked all the time.
- What is your Paid Time Off and holiday policy? Up to 120 hours of Paid Time Off in your first year and 8 paid holidays.
- What benefits do you offer? We offer the standard health, dental, and vision programs you will need to take care of your family, along with many more benefit options available.
- How much overtime will I have to work? It depends on customer demand. You can expect up to 5-10 hours a week during our busiest season.
- What is my commute? Plug this address into Google Maps: 2221 Ford Dr. Ashland, OH 44805.
We will answer more of your questions during the interview process. Expect to hear about the next steps if you meet these requirements.
A little bit about us:
SJE has been a leader in the water and wastewater industry since 1975. Founded by an entrepreneur in Detroit Lakes, MN, we now have over 600 employees across 10 locations worldwide and have customers on every continent except Antarctica. We are known for our innovation, high-quality products and exceptional customer service.
We offer competitive wages, health insurance, full benefits package, opportunities for career advancement, extensive corporate training program, 401(k) plans and up to 23 paid days off during the first year. Learn more and apply online at www.sjeinc.com. EOE/Drug Testing
