Provider Onboarding Specialist

The information described in this job description has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Other information:

Job Summary

The Provider Onboarding Specialist works with the Provider Recruitment Manager to provide an exceptional and comprehensive onboarding experience for new providers. Acts as a single point of contact of onboarding efforts used to bring on new providers into Skagit Regional Health and creates a positive integration experience. Works effectively and cooperatively within the workplace. Location/Department specific tasks and competencies may apply.

Essential Functions

The Provider Onboarding Specialist delivers a concierge-like provider new-hire experience by providing a high level of customer service and maintaining quality throughout the pre-employment on-boarding process from the time the provider contract is signed, until after the provider begins employment. Provides individualized support to new providers to ensure the timely completion of all licensing, credentialing and pre-employment requirements. Acts as a liaison between the Central Medical Staff Credentialing Office (MSO), payer enrollment, and the provider. Collaborates with Marketing for new providers marketing needs including photo shoots for new providers, biography and others as needed. Troubleshoots issues and escalates problems to appropriate member of the team while demonstrating standards of excellence in customer service in all interactions, for both internal and external stakeholders. Establish highly effective working relationships with internal customers, leaders and all onboarding stakeholder departments to skillfully coordinate onboarding activities through the Skagit Regional Health system. Build relationships by communicating regularly with new physician prior to hire, including sending welcome emails and other communications to keep the candidate informed about the credentialing progress, onboarding progress, and plans for their initial start. Ensure that all administrative and logistical issues have been addressed prior to each new hire’s start date including, but not limited to computer and online training, white coat, employee health, development of an itinerary for their initial start, and creating itineraries for new providers prior to their first day to facilitate completion of onboarding items. Performs periodic “check ins” with new providers throughout the onboarding process to ensure they are familiar with process and timelines. Maintain and facilitate New Provider Orientation for employed, contracted and locum providers every two weeks. Seek out new ideas and best practices in physician onboarding and incorporates them into the organization’s onboarding efforts. Participates in other duties and responsibilities as assigned to support recruitment and retention of physicians and APPs. Communicate effectively and cooperatively in the workplace. Actively contribute to the achievement of Quality Improvement and Lean Process Improvement activities. Complete all mandatory learning requirements in a timely manner. Attend and actively participate in all department, team and/or committee meetings. Comply with all Skagit Regional Health, department and location specific policies and procedures. Maintain ability to effectively utilize Microsoft Office (Outlook) and department specific software applications to perform work. Perform other duties as assigned by Supervisor or designee.

Education

Bachelor’s degree in business administration, human resources, or other relevant field of study and/or equivalent experience specifically relevant to the primary accountabilities of the position required.

Experience/Training

At least two years’ relevant work experience in recruitment, marketing, healthcare, office administration or customer service required.

License/Certifications

None required.

Other Skills

Previous healthcare, sales, marketing, or recruiting background is preferred with specific knowledge of the medical/provider community. Superior public relations skills with the ability to communicate clearly and professionally to physician and advanced practice provider candidates. Demonstrate a high degree of accuracy, attention to detail and sense of urgency. Excellent verbal and written communication skills. Excellent interpersonal skills with the ability to engage at all levels of the organization. Demonstrate a professional and adaptable demeanor with internal and external clients, including administrators, providers, peers, and support staff. Demonstrated record of exceptional customer service skills. The ability to multi-task, planning and prioritizing a large volume of detail-oriented work in accordance with changing deadlines. The ability to work effectively with minimal supervision and multiple priorities. Strong computer technology skills including, but not limited to, Microsoft Outlook, Microsoft Word, Excel, and PowerPoint. Demonstrated ability to conduct Internet research in an efficient, productive manner.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for long periods of time; when working in office. Repetitive tasks such as typing, sitting, answering phones, and interacting with computers and computer systems most of the day is a function of the position. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus. This position requires working in an indoor, environmentally controlled environment when in the office.

Skagit Regional Health offers a comprehensive benefit package including medical, dental, vision, 457b/401a (retirement), long term disability, and paid time off to all employees holding an FTE of 20 or more hours per week. Eligible employees also receive sick time pay.