Description
Enjoy working from the comfort of your home! Fully Remote Position!
Explore a Career with Skillable. Make a difference every day.
Skillable is a 100% remote and virtual company. You will be expected to be a member of a highly talented and productive team, maintain a high degree of output and focus with minimal daily supervision, working on tasks assigned, while enjoying the benefits of a work from home organization.
To help drive team culture and good working relationships, Skillable leverages remote co-working sessions from time to time in different locations around the United States, where the team comes together to work and get to know each other better.
Become part of the Skillable team, where we want you to love your work
Job Summary
The Network Operation Center Engineer is responsible for monitoring out production applications using all monitoring tools provided, the production software itself and any other means by which you need to ensure all issues are caught proactively. The role is also responsible for owning and managing all incident reports from start to resolution with system health monitoring/management, customer/internal team communications, tracking and documenting all defects and resolutions in detail through a designated ticketing system. Troubleshooting/triage of issues within their defined areas.
This position is completely remote; therefore, a qualifying candidate is expected to have a home workspace that includes a private, quiet area for meetings and conference calls and there may be occasional travel. The NOC team provides 24x7x365 support to the company and therefore some NOC positions require an after-hours schedule. The role also includes an on-call escalation rotation.
Reporting Structure
The NOC Engineer reports directly to the NOC Manager and is a member if the NOC Team.
Essential Functions
Essential Functions job duties refer to those responsibilities that are critical and necessary to do the job.
1. Own the issue from inception to close
Job Duties & Responsibilities
Collateral job duties refer to those responsibilities that are less critical to do the job or only arise from time to time.
Job Specifications
Required
Physical Demands
To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
If you meet the above requirements and are looking for a rewarding career, please take a moment to share your background with us by applying online. Skillable is an Equal Opportunity Employer and offers full-time employees a robust benefit package, to include: Medical, Dental, Vision, Prescription, Healthcare Savings Account, Flexible Spending Account, Dependent Care Reimbursement Account, Retirement Savings Plan (100% match of employee 401(k) contributions up to 3% of their compensation, then 50% matching contribution of next 2% of employee's compensation), Wellness Program and reimbursement, Travel Assistance Program, Short-term Disability, Life and AD&D, Accident Recovery, Employee Assistance Program, Long-term Disability, Critical Care, Cancer Care, Hospital Indemnity, Discount Program, Home Office/Communication Reimbursement, Generous Paid Time Off, Sick Time, Personal Time, 10 Company Recognized Holidays, 1 Floating Holiday, Employee Recognition Programs, Company Trips, and even Pet Insurance!
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