Customer Marketing Manager

Skilljar is seeking a marketer with extensive experience in crafting customer-centric programs that drive retention, advocacy and growth.

Are you an upbeat, insightful marketer who has a curiosity about providing the best possible customer experience? We’re looking for a motivated, self-starter who will play a pivotal role in driving growth for our business. If you have an affinity for customers and find enjoyment in their success, this job is for you! This is an outstanding opportunity to join a marketing team who supports the customer base of a rapidly accelerating startup with dozens of Fortune 1000 and mid-market clients on its roster.

Responsibilities

• Identify, engage with and use customers to help them move through the customer lifecycle to influence bookings, deepen affinity and build brand advocacy.
• Drive customer advocacy program and cultivate customer advocates for peer-to-peer references for sales, customer testimonials, 3rd-party review sites and co-presentation opportunities.
• Analyze and understand key customer segments to develop compelling messaging and marketing offers, as well as provide insights into customer needs and behavior.
• Creation of customer CSAT programs that convert strategies into executable, measurable initiatives and achieve target retention and satisfaction goals.
• Play a key role working across business areas and regions to develop in-person and virtual experiences that delivers improved customer experience and adds to the customer retention and growth strategy.

Requirements

• Experience working in a fast-paced technology environment, ideally enterprise software and/or B2B SaaS.
• Proven track record in running customer-centric marketing programs.
• Excellent grasp of B2B customer marketing, product marketing, and B2B customer journey concepts.
• Experience with CRM automation tools (e.g. Salesforce, Gainsight), marketing automation platforms (e.g. Eloqua, Hubspot, Marketo), and project management tools (e.g. Asana, Monday).
• Excellent verbal and written communication skills.
• Bachelor’s degree in a related field or equivalent years of experience required.
• US work authorization and criminal background check are required.

Our Benefits

• Comprehensive Medical Coverage: Skilljar pays 100% of our employee premiums for medical, dental, vision, disability, and life insurance. (PTO and family leave)
• Flexible Time Off: We believe in a healthy work/life balance and trust our employees to take the time off they need to bring their A-game to work.
• Benefits Package: Skilljar employees receive a monthly technology reimbursement for remote work, 401K savings plan, stock options, and access to an Employee Assistance Program.
• Inclusive Culture: We are intentional about creating a culture that is fun and inclusive. Join us for Fun Committee events, trivia nights, Bingo, and more!

The Company

Backed by prominent financial institutions, including Mayfield, Shasta Ventures, Trilogy Equity Partners, and Insight Partners, Skilljar is the leading enterprise customer training platform, transforming the way organizations onboard, engage, and retain their customers. Trusted by leading global companies like Slack, Tableau, Liberty Mutual, Cisco, Verizon, and U-Haul, Skilljar provides the essential tools and foundation for successful customer and partner engagement and enablement.

We are a team of bright, dedicated Skillets with startup drive and a passion for education. Headquartered in Seattle, WA, Skilljar is currently operating remotely, with employees based in Washington, Oregon, California, Colorado, Arizona, and Florida.

Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.

Skilljar does not accept nor are we responsible for any fees associated with unsolicited resumes, LinkedIn bios, or any other candidate introductions.