IT SERVICE TECH 3

JOB DESCRIPTION

Skiltrek is looking for an experienced IT Support Technician interested in a permanent IT Field Services opportunity in the Richmond, VA area. The selected candidate will be responsible for direct end user technical support for the a VA State agency contract by providing comprehensive IT support for end users at customer sites throughout Richmond, VA.

Responsibilities:

Primarily responsible for end-to-end IT infrastructure support

Provide comprehensive and timely resolution of all end user technical issues

Break/fix software & hardware support such as OEM-certified warranty repairs

Provide smart hands support for networks, servers and VoIP technologies

Perform IT asset disposal and maintain accurate asset inventory

Support end users remotely accessing services via shipping replacement devices or leveraging 3rd party hardware repair (or other form of onsite support as needed)

Troubleshoot issues involving applications on and off premise (e.g. cloud)

IT support provided remotely via remote administration tools or desk side

Onsite support for incidents, service requests and changes as needed (IMAC, break/fix)

Provide end user device configuration

Execute application installations, patch and driver update testing and distribution

Responsible for device, operating system, software and/or application troubleshooting

System updates and/or restoration activities as necessary

MINIMUM REQUIREMENTS

Must Haves:

-Associates degree or equivalent of 4 years of IT experience

-Experience in maintenance within IT hardware inventory

-Competency in Microsoft applications including Word, Excel and Outlook

-A valid Virginia driver's license is required

-Candidate must be able to successfully pass background check and (if applicable) clearance process (requirements vary)

DESIRED SKILLS

-Logistics experience a plus

-Active CompTIA A certification is highly preferred (OR obtain within 90 days of hire)

-Candidates with Dell Certified Technician, Client Certified Repair, Microsoft, Apple or related professional IT certifications