PC Support Technician Mid-level

Description:

-Skiltrek is Looking for someone with an understanding of organization, communication, customer service.

-This role will maintain high levels of customer service. Interpersonal skills needed, as well as ability to collaborate.

-Role will involve taking questions from business partners, viewing client data, helping with IT asset management systems, organizing and reviewing hardware inventories, looking up warranty status on hardware, reviewing requests, submitting security requests for logins to website, working with BUs to assist advisors with questions and needs. All will be internal information.

-In house training on Principal systems and business knowledge will be provided.

-Training turnaround is 3 months.

-Soft skills important here. Call Center or Customer Service experience in their background is a plus.

-Prefer someone with a 4-year degree or working toward/close to receiving a degree.

-Call numbers will depend on the day, could be 15-30-some days will be busier than others.

Why is this position open? How is it impacting the business? Need 1 new contractor to assist with hardware deployment activities for new hires and refresh of existing employees hardware.

Please describe the project work, and what do day-to-day responsibilities look like: Powershell scripting/coding, Manage hardware inventory, image and prep laptops, ship equipment and work with end users to onboard them.

What skills are you looking for in the ideal candidate?

a. Preferred

i. Powershell coding experience.

ii. Hardware deployment and inventory management experience

iii. Quick learner

iv. Detail oriented and customer service oriented

v. Dependable

b. Nice to Have

i. Power Automate

ii. Organizational skills

Could this contract position lead to a potential full-time role? If yes, what is typical the conversion salary? *Reminder, if we do consider applicants for full-time, they will still go through Principal s regular hiring process. Yes, we do consider contractors for full time openings if one opens up.

What is the size and culture of the team? 50 team members including leadership, FTEs and current contractors. We are an agile, highly-collaborative, inclusive team.

Is this role needing someone to sit on-site, or work remote? On site required

How long is this contract expected to last? Is there a possibility of extension beyond this date? We will set the first contract at 6months, with a possibility for an extension if the candidate s skills are a match and the business need is there.

What does the interview process look like for this opening? Virtual via Teams

Skills:

PC Technician, hardware support, imaging, customer support, powershell scripting, hardware deployment

Top Skills Details:

PC Technician,hardware support,imaging,customer support,powershell scripting

Additional Skills & Qualifications:

Strong customer service skills. Team player mentality. Patience and problem solving skills. Power Automate is a nice to have.

Experience Level:

Intermediate Level

About Us

Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US. At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.

Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.