Test Engineer

Description:

Skiltrek is looking for a Test Engineer to specifically support all PCs (notebooks, laptops, accessories) for internal and external customers. You will be working through issue validation and issue replication. You will act as a Tier 2 level support, this call would of already spoke to a Tier 1 and needed to escalate to you. You will be on the phone working through basic troubleshooting and if it is still an issue, you will have the PC sent to you for further testing. You will have a Tier 3 support to escalate after you get the PC and still can't troubleshoot it and are having issues. Some of the issues would be around software or hardware, usually it is around 50% hardware, 50% software and you will see around 15 tickets a month and that is heavy.

Responsibilities: Plans and arranges the labor, schedules, and equipment required for testing and evaluating standard and special devices. Provides test area with parameters for sample testing and specifies tests to be performed. Compiles data and defines changes required in testing equipment, testing procedures, manufacturing processes, or new testing requirements. Responsible for testing all customers samples and for special tests that cannot be performed in the test area. Responsible for designing, developing and implementing cost-effective methods of testing and troubleshooting systems and equipment. Intermediate: Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems/projects of moderately complex scope. Exercises independent judgment within defined practices and procedures to determine appropriate action. Acts as an informed team member providing analysis of information and limited project direction input. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations. Typically a Bachelor's degree or equivalent experience and a minimum of 2-4 years related experience or Master's degree and up to two years experience. Computerized electronic test equipment.

Skills:

pc, hardware, software, customer service, hardware/software, pcs, pc troubleshooting

Top Skills Details:

pc,hardware,software,customer service

Additional Skills & Qualifications:

You will be working directly with the customers so you need to have great customer experience and be able to stay calm under pressure. You will interact with the customer by, chat, email or phone.

This position is Monday through Friday onsite, no remote days!

Technologies Day 1

-All PCs components

-Installation windows

-working with crome books

-workstations

-bios and how do you update drives and controllers

-MS Dynamic

Nice to have:

-Any MS tools (autopilot, Intune, azure)

Experience Level:

Entry Level

About Us

Skiltrek is an award-winning IT staffing firm and the staffing partner of choice for many leading companies across the US.

At Skiltrek, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances,

be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.

Skiltrek is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender,

race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Skiltrek is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.