What are the responsibilities and job description for the Service Writer position at SkipperBud's?
SkipperBud's has an opening for a Service Writer/Advisor at our dealership in Lakeside Marblehead, OH.
SkipperBud's is part of the largest Marine Dealers Network in the country with locations nationwide proudly serving boaters since 1959. As an industry leader SkipperBud’s offers a variety of products and services for our customers every boating need.
WHY SKIPPERBUD'S –
The opportunity to work with the some of the best people in the Midwest inside the marine industry
Career & financial growth opportunities
Employee use of Company Boats
Generous employee referral program
- Pay/Compensation is commensurate with experience
- Full-time employment with a competitive compensation package that is one of the best in the industry
- Best in Industry PTO program - 5 yrs earns you 5 weeks of PTO
COMPANY BENEFITS:
Health/Dental/Life/Long-Term & Short-Term Disability/Flexible Spending Account/401(k) with company match
Paid Time Off
Responsibilities:
- Greeting customers in person, and via phone, text, and email
- Assist with ensuring the customer experience is top ranked
- Enter customer information into system database
- Develop and implement organized filing systems
- Assist customer to formulate the best service plan for their budget and needs
- Asks customers to explain specific issues
- Maintains electronic and/or paper records of completed service work
- Coordinate with several departments inside the dealership
- Collect payment from customers for services rendered
- Assist in helping to resolve customer complaints regarding services
Qualifications:
- Exceptional customer service skills
- Excellent written and verbal communication skills
- Ability to prioritize and multitask
- Strong attention to detail
- Organizational skills including the ability to schedule appointments and meet with customers
- Ability to learn new computer programs with ease
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Day range:
- Monday to Friday
- Weekends as needed
Shift:
- Day shift
Ability to commute/relocate:
- Lakeside Marblehead, OH 43440: Reliably commute or planning to relocate before starting work (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $17 - $20
