Fraud Lead

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. What you'll do: Be responsible for supervising the delivery of fraud management activity to support Sky Ireland Work closely with other Fraud Leads (Mobile, Glass DTV, Broadband, Operations and Technology) to optimise fraud strategy to best protect Sky Ireland Lead a team of Senior Fraud Analysts and Fraud Analysts responsible for the day-to-day performance of fraud operations as they relate to Sky’s products and services, acting as a conduit between the operational function and Senior Management Update stakeholders in Business areas across Sky, handle relationships, engage on issues and provide guidance on Fraud practices, risks and opportunities for improvement as they arise Own fraud requirements and their successful implementation when new products and services are being developed, conducting Fraud Risk Assessments to ensure mitigations are appropriate to protect Sky and its customers Contribute to the creation and realisation of Sky’s Fraud Strategy, with a strong focus on performance, people development, and the capabilities needed to manage dynamic fraud risks Use data analytics and insight to deliver regular reports that clearly articulate performance, trends, recommendations and areas of focus Represent business interests and actively participate at regular industry level forums and working groups relating to fraud Provide support to other aspects of fraud management in Sky from time-to-time, as needs arise What you'll bring: Proven experience working in fraud management in telecoms (preferred), banking, or retail company operating in Ireland A significant track record in delivering a multi-layered approach to managing first party fraud A great network of contacts across Ireland and the wider industry that you can use from time-to-time to bring insight and intelligence to bear for the protection of Sky and its customers Outstanding people leadership skills, and be at ease managing, mentoring and developing staff in a multi-site multi-shift environment (5 years people management experience) Excellent decision-making and communication skills with practical experience of assessing risk, prioritising and problem solving under pressure Proven influencing skills and the ability to interrogate data and insight appropriately, especially when dealing with stakeholders of all levels A high level of personal integrity, confidentiality and accountability as warranted by the sensitive nature of working in Fraud. You will conduct yourself in a collaborative, confident and professional manner when representing Fraud internally and at industry level. You will be a positive role model who consistently demonstrates the Sky values Understanding or knowledge of Sky’s products and services alongside an awareness of current and possible future business trends, as well as their potential impact on the company Security We help combat piracy and theft of Sky content – making it as hard as possible for pirates to steal our content, operate their networks, and provide their services. We also have a team of investigators to explore a wide range of criminal threats against Sky, its people and assets. This can range from data loss, to piracy, to financial crime, helping make everyone and everything! #SafeAtSky. The Rewards: There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: Dublin Our striking Ireland HQ has an A-list location on Burlington Road, walking distance from central Dublin. Grand Canal Dock and Pearse train stations are both around 1.5km away, and we’re a short stroll from the buses of Baggot Street, Leeson Street and Waterloo Road. There’s plenty of parking for cyclists and drivers, too! Inclusion: We take pride in our approach to diversity and inclusion: we’ve been recognised by The Times and Stonewall for this, and we’ve committed £30million to support the fight against racial injustice. We’ve also set ambitious targets for increasing ethnic diversity and representation throughout our organisation. At Sky we don’t just look at your CV. We’re more focused on who you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can’t wait to hear from you. To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about. Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. A JOB YOU LOVE TO TALK ABOUT Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand.