ACCOUNT COORDINATOR

Description

JOB SUMMARY:

Effectively onboards new customers, maintains existing customer information, disseminates information across departmental teams, and generates internal as well as builder specific reporting.

ESSENTIAL FUNCTIONS

• Collects required information and documents for new customer onboarding from account managers.
• Creates and maintains customer profiles in internal system and completes customer set up.
• Contacts new customers during onboarding process to introduce key department members as well as provide scheduling and home readiness information.
• Confirms information received during onboarding with customers and acquires new, departmental specific information needed.
• Generates, updates and maintains multiple departmental spreadsheets with customer data.
• Completes volume audits to track customer activity and alert account managers as needed.
• Alerts team members involved of new customers/new information as received.
• Communicates with various departmental and cross-departmental team members as well as with customers.
• Produces departmental and customer reports on a weekly, monthly, or as requested basis.
• Delivers inspection results/reports electronically to team members/customers as needed.
• Performs other duties and projects as assigned.
• Covers for Office Receptionist during lunch periods and/or vacation.
• Covers for Diagnostic and Commercial Scheduling Coordinator during vacation.

Qualifications

KNOWLEDGE, SKILLS & ABILITIES:

• Speaks clearly, persuasively, and professionally in positive or negative situations; listens and gets clarification.
• Ability to read and interpret policy and procedure manuals.
• Ability to compose professional correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Must type 50 to 60 wpm.
• Ability to work independently and with others.
• Strong organizational skills.
• Ability to multi task and exhibit keen attention to detail.
• Able to work flexible schedule based on business demands.
• Able to sit for prolonged periods of time.
• Moderate noise environment (i.e. computers and printers, light traffic etc.)

EDUCATION AND EXPERIENCE

• High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Experience working with Microsoft office products (Word, PowerPoint, Excel, Outlook).
• Minimum 6 months to 1-year data entry and customer service experience, preferred

Salary : $16 - $17