About Skyline

Our mission is to build a more resilient and connected society by providing flawless, next-generation technology solutions. We believe this mission begins with each of us, our communities, and our workplaces. By embodying effective communication along with mutual trust and respect, we can achieve a positive impact on every person through every interaction.

With a mission and culture like Skyline's, it is no surprise we are growing. We are looking for bright individuals who are unafraid of challenges, thrive on problem-solving, and are passionate about helping others succeed. At the pace we are growing, we need people like you to join our team so we can ensure we always have the right team members and capacity to deliver our mission. It is critical to us that we can manage the work while maintaining a desirable work-life balance.

About Our Team

Skyline Technology Solutions is a full-service IT integrator, enterprise solution provider, and product developer to transportation, education, and public safety customers in federal, state, local, and commercial spaces. Skyline specializes in managed IT solutions, public safety data, video interoperability, and physical security and access control services.

We create business-aware networks today that are flexible and scalable for tomorrow. Our approach lies in understanding our clients mission and designing a network that will evolve as they face new challenges in a multi-tenant environment. With specific expertise in enterprise networks, data centers, and service providers, we design the building blocks for future growth.

Our New Teammate

Do you want to experience an environment where you get to be on your feet and apply your technical know-how? If you are a problem-solving mavin with a hankering to build, fix, innovate and discover, Skyline has a place for you!

Our team loves to demonstrate their innovative mind and getting hands-on (literally) with problems. In fact, to us, the job is not complete until the quality of their work reflects high standards, especially their own.

We are seeking a new teammate to join us someone whose skills we can count on just like they can rely upon the rest of the team. The ideal candidate will have personal drive coupled with excellent communication skills which allow them to resolve problems from the beginning until completion with exceptional efficiency.

You can expect to spend your time accomplishing the following:

• 80% of time on Objective 1: Field Work
• 10% of time on Objective 2: Support
• 5% of time on Objective 3: Technical Knowledge Development
• 5% of time on Objective 4: Personal and team development

Your Value to Our Client & Team

Job Responsibilities

• Conduct routine preventative maintenance, testing, and troubleshooting to repair impacted equipment quickly and accurately.
• Complete installations (or terminations) and testing of cabling, conduits, and cameras while ensuring project quality meets Skyline and Client standards.
• Self-manage priorities and actions on service tickets to ensure contractual service level agreements (SLAs) are consistently delivered to our Client.
• Provide proper documentation (as-built, cable test results) for completed projects to make future troubleshooting and repair smoother.
• Assist with monthly reports on inventory by consistently documenting serial numbers and asset tags.
• Maintain training on products from multiple manufacturers (cameras, cabling, conduits, etc.) and newest standard operating procedures.
• Assist in the lab/staging process for cameras and server configurations, badging, and other equipment to drive learning of processes and work instructions.
• Provide on-call support so our Clients are never without service.
• Perform other duties as assigned by management.

Your Knowledge & Expertise

Verbal Communication

Written Communication

Organizational Skills

Microsoft Office

Education: High school diploma or equivalent

Minimum Number of Years of Relevant Work Experience: 2 or more years

Specialized Training or Certifications: 2 years in CCTV and/or service-related field Required

Certification(s) / Licenses: Valid Drivers license with a good record and ability to obtain DOT Medical Card required

Working Conditions: Work is performed in an office setting or on-site