Fulfillment Specialist II (01062020)

Description

Are you an energetic, ambitious self-starter who thrives on working within an active warehouse environment? Are you driven to succeed, and being recognized for your success? Wouldn’t you love to be a part a team where management is focused on nurturing a strong culture? If so, come join us at Sleep Data.

Sleep Data is a professional medical service and supply company, focused on sleep & sleep therapy. Our focus is on diagnosis on sleep apnea through home sleep study and treatment through the use of CPAP therapy or oral appliance therapy.

SUMMARY 

The Fulfillment Specialist II is responsible for shipping, receiving, stocking, inventory control, cleaning and maintaining the company warehouse and inventory supply rooms. This classification is expected to serve as the subject matter expert for the Fulfillment Specialist I’s and internal staff, to handle day-to-day decisions with a greater degree of independence by carrying out assignments without detailed instruction or guidance, and is expected to handle the more complex situations. The Fulfillment Specialist II is expected to back up the Warehouse Supervisor when they are absent. Some additional duties would include overseeing workflow, ensuring breaks and lunches are scheduled and on time and working directly with the Warehouse Manager on any issues that arise. The expectation of this position is to provide a first class service experience, with every patient, staff or vendor interaction.

CORE RESPONSIBILITIES 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assists with training new Fulfillment Specialist I and offers guidance to warehouse staff on a daily basis 

• Working with the Warehouse Supervisor, helps establish warehouse procedures and communicates with internal and external departments when necessary to ensure proper procedures are followed

• Responsible for HST diagnostic recorders. Ensures all recorders are properly tracked, downloaded, sterilized and reshipped

• Has a working knowledge of all company products and can troubleshoot equipment such as oxygen concentrators and tanks 

• Sends equipment for manufacturer for repair when necessary 

• Performs Quality Control on orders shipped and received in warehouse

• Ensures the warehouse is flowing smoothly on a daily basis and escalates all issues to the warehouse supervisor as necessary

• Works with the warehouse supervisor to streamline processes and gives suggestions for improvement 

• Assists with implementing changes in the warehouse as instructed by warehouse supervisor 

• Manages and tracks inventory and supplies by performing manual counting

• Reviews sales orders, pulls customer’s orders from current inventory, boxes, meters and ships orders on a daily basis 

• Enters data into the Brightree inventory software program to ensure supplies are stocked and available

• Responsible for contacting shippers such as US Mail, UPS and other carriers as necessary  

• Assists drivers with loading vehicles when necessary 

• Monitors postage meters and requests funds as needed 

• Constructs boxes and ensures materials are packed to minimize damage

• Ensure that shipments are made in a timely manner and tracks missing or late orders as necessary

• Responsible for maintaining an accurate inventory and keeping the warehouse neat, clean and stocked at all times  

• Receives and sorts company mail and supplies, delivers to appropriate departments

• Delivers and picks-up equipment and/or supplies to Sleep Data, patients' homes or facilities as necessary

• Assists with building desks, file cabinets, shelving and moving furniture and equipment between offices as needed 

• Promotes staff compliance with all applicable regulatory requirements

• Assists with special orders and equipment

• Performs minor equipment repair and maintenance, as required, and maintains equipment documentation

• Other duties include but not limited to, opening and closing the warehouse, arranging and updating product displays, greeting customers and other visitors to the warehouse, answering customer and employee product questions 

• Work mandatory overtime as scheduled

Requirements

QUALIFICATIONS & SKILLS 

• Detail oriented, good people skills and the ability to follow-up

• Ability to deal pleasantly and patiently with patients, employees and vendors

• Must be able to speak and read English fluently; bilingual (Spanish) a strong plus, but not required 

• Must be able to work overtime as scheduled

EDUCATION & EXPERIENCE

• High school graduate or possess G.E.D. 

• Minimum 3 years of experience in shipping, receiving or inventory control

• Requires a clean driving record and valid driver's license

• Basic MS Office computer skills required

• At least one year of employment at Sleep Data as a Fulfillment Specialist I, preferred but not required

Sleep Data is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with contractor's legal duty to furnish information. 4I CFR 60-I.35(C).