What are the responsibilities and job description for the Support Specialist position at Slice Merchant Services?
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products and services. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.
Slice Merchant Services is seeking friendly, energetic, and reliable professionals to join our team as Customer Service Representatives. The successful candidates will be responsible for answering incoming customer calls, utilizing company policies and resources to solve customers' inquiries and issues. Our Customer Service Representatives are the first point of contact for customers needing help ranging from billing questions to additional services. So we are interested in hiring individuals with a commitment to customer satisfaction and an ability to smoothly and quickly assist the customer while making accurate decisions.
The ideal Customer Service Representative must have:
- The ability to work Monday thru Friday - 9am to 6pm
- Minimum 1-year Call Center, Customer Support and/or Tech Support experience
- High School diploma or equivalent
- An Articulate, Friendly and Professional Demeanor
- Excellent communication, organizational and interpersonal skills
- Self-motivation and disciplined
- Basic computer skills
- Salesforce experience a plus
Responsibilities:
- Handle customer inquiries and complaints
- Provide information about our services
- Resolve customer issues and concerns
- Document and update customer records based on interactions
- Increase customer retention by implementing creative problem-solving skills
- Handle numerous customer inquiries promptly, accurately, and efficiently
- Follow up with clients to ensure that they are satisfied with equipment/programs
- Identify and assess customers’ needs to achieve satisfaction
- Provide accurate, valid, and complete information by using the right methods/tools
- Manage large amounts of incoming calls
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Job Type: Full-time
Pay: $34,000.00 - $38,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
COVID-19 considerations:
COVID-19 Company Precautions: All employees are required to wear a mask and common surfaces are sanitized regularly
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Work Location: Multiple Locations
