What are the responsibilities and job description for the Customer Service Representative position at Small Business Administration?
You will serve as a Customer Service Representative for the Small Business Administration (SBA), Office of Disaster Assistance (ODA), Field Operations Center East - FOCE in Atlanta, Georgia . This position provides assistance to individuals and business owners with completion of their disaster loan application(s), including financial documentation required in support of each application.
You must meet all qualification requirements by the closing date of this announcement. You may qualify based on experience, education or a combination of both.
Experience:
To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.
GS-09: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
OR
Qualifications:
Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below.You must meet all qualification requirements by the closing date of this announcement. You may qualify based on experience, education or a combination of both.
Experience:
To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer. Average work hours must be stated on resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement. You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.
GS-09: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position. This experience may have been gained in a Non-Federal service position. In addition, this Specialized Experience must demonstrate the following:
- Using computer programs such as MS Word, Outlook, and Internet Explorer, and
- Responding to a variety of business related customer inquiries and providing program information to the public; and
- Working as a member of a team or group to achieve goals, objectives or metrics to produce deliverables; and/or
- Working with financial documents: such as, tax returns, income (profit and loss) statements, schedules of liabilities, balance sheets, etc.
- Using computer programs such as MS Word, Outlook, and Internet Explorer; and
- Responding to a variety of customer financial inquiries and/or providing financial information to the public; and
- Working with various financial documents such as tax returns, income (profit and loss) statements, schedules of liabilities and balance sheets for individuals or businesses; and
- Leading a team and providing oversight of the quality of work, while further developing staff, and assuring adherence with established policies and procedures.
OR
Salary : $54,727 - $86,074
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