What are the responsibilities and job description for the IT Support Engineer position at SmartAsset?
About Us:
SmartAsset is an online destination for consumer-focused financial information and advice that powers SmartAdvisor, a national marketplace connecting consumers to financial advisors. Reaching approximately 75 million people each month (as of Sept. 2021) through its educational content and personalized calculators and tools, SmartAsset’s mission is to help people make smart financial decisions. Ranked on the Inc. 5000 and Deloitte Technology Fast 500™ lists of fastest-growing companies in 2021, SmartAsset recently closed a $110 million Series D round, valuing the company at over $1 billion. SmartAsset was also named to Y Combinator’s list of Top 100 Companies of all time and Forbes’ list of America’s Best Startup Employers in 2020. For more information, please visit SmartAsset.com.
Responsibilities:
- Collaboratively apply your aptitude of helping people use their technology and provide troubleshooting assistance
- Build trust with internal employees by responding to technical inquiries thoroughly
- Provide assistance in a high-growth environment introducing new employees to their technology assets
- Help new and existing employees use their technology assets more effectively through webinars and other training opportunities
- Support the logistics of a high-growth environment by receiving technology assets, applying a custom image and shipping them to individuals
- Develop your own career through the participation of longer term infrastructure projects
- Maintaining hardware and software inventory
- Creating and updating documentation for users and tech staff alike
Required Skills and Experience:
- 2 years in an information technology support environment
- Experience with troubleshooting complex technical issues
- Recognition of common technical issues and helping end users help themselves before the need for helpdesk intervention
- Demonstrated ability in collaboratively assisting Windows and Mac end users
- Familiarity with Google Hosted Apps in the enterprise environment
- Familiarity with mobile device management
- Demonstrated ability in balancing short term needs with long term objectives
- Good customer service, and educational skills
Perks:
- Virtual happy hours and team social activities
- Generous benefits package with cost of some medical and dental plans covered at 100%
- 401(k) plan with match that immediately vests
- Professional education reimbursement program
- Paid Parental Leave
