What are the responsibilities and job description for the UX Researcher position at SmartBear?
Quality isn’t just a goal. It’s the whole point.
Our customers are under a lot of pressure to deliver great software. But to compress lifecycles, add features, and compete in a world where ‘every company is now a software company’ is hard. And one mistake can mean their reputation, even future. That’s why it’s our mission to help. At any part of their software development lifecycle (SDLC), we provide the tools and discipline to focus on quality while streamlining their processes. So our customers can create and deploy software that works as designed – especially when it’s needed most. And we’re looking for people to join us.
SmartBear seeks a UX Researcher who will be responsible for leading UX research for the One Report product. This individual will work closely with Product Management, Engineering, Product Design and Marketing teams to discover, validate, and ultimately build solutions to new SmartBear customer problems.
Responsibilities:
- Design and run a variety of research studies, including user testing, field studies, usability tests, concept tests, group discussions, and more
- Partner with Design, Product, Engineering, and Marketing colleagues to understand business needs
- Plan and execute end-to-end research activities to identify Jobs-to-be-Done and analyse customer needs
- Build user journeys and personas
- Collaborate to define the intent, development, testing, and refinement of prototypes
- Help foster a culture of experimentation through leading experiments and workshops
- Synthesise quantitative and qualitative data to drive smarter product and design decisions
- Follow an iterative design process alongside a lean-agile engineering process
Qualifications:
- The ability to communicate ideas clearly, both written and visually
- A bias for collaboration
- Broad experience of user research techniques and tools
- Presentation skills
- Ability to analyse data, with knowledge of appropriate data processing tools
- An interest in building user research capabilities cross-functionally
- As a bonus: a background in human-computer interaction, psychology, sociology, communication, or related fields
About SmartBear
At SmartBear, we focus on your one priority that never changes: quality. We know delivering quality software over and over is complicated. So our tools are built to streamline your process while seamlessly working with the products you use – and will use. Whether it’s TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr, or one of our other tools, we span from test automation, API lifecycle, collaboration, performance testing, test management, and more. Whichever you need, they’re easy to try, easy to buy, and easy to integrate. We’re used by 15 million developers, testers, and operations engineers at 24,000 organizations – including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft. Wherever you’re going, we’ll help you get there. Learn more at smartbear.com, or follow us on LinkedIn, Twitter, or Facebook.
This is an exciting time for us
We’re growing globally, move fast, and need innovative people who want to keep up. Our new office in Wroclaw gives you the rare opportunity to work for an established company that remains flexible and open to new ideas. If you think this sounds like a good opportunity, let us know more about you.
Candidates must have the ability to work permanently in the country without restriction. Please include following consent into your application: "Wyrażam zgodę na przetwarzanie moich danych osobowych w celu rekrutacji, jak również na potrzeby przyszłych rekrutacji, zgodnie z art. 6 ust. 1 lit. a Rozporządzenia Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (ogólne rozporządzenie o ochronie danych)".
SmartBear is an equal employment opportunity employer and encourages success based on our individual merits and abilities without regard to race, color, religion, gender, national origin, ancestry, mental or physical disability, marital status, military or veteran status, citizenship status, age, sexual orientation, gender identity or expression, genetic information, medical condition, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other legally protected status.
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