Program Manager

Company Description

Transforming businesses, driving success: SmarTek21
SmarTek21 is an IT services company founded in 2006 with a vision to empower organizations to excel in a data-driven world. Our team of technology and business experts understood that data had become a strategic asset that could drive business strategy and improve customer engagement. We started off by providing consulting and development services in Microsoft technologies, but as the world evolved, so did we. Today, we offer a wide range of services that include Agile Dev/Ops, Data Engineering & Analytics, Testing Automation & Support, and Managed Application and Infrastructure Services. These services are designed to help organizations transform into digital enterprises that can thrive in a data-driven world. We specialize in integrating technologies from various disciplines into holistic solutions, making digital transformations seamless for our clients.

Job Description

• Ability to understand the overall business strategy and direction from the TMO Leadership team and ensure Project team is aligned to that vision
• Drive the team to discover customer problems and create valuable, desirable, and pragmatic solutions with key outcomes and success metrics defined
• Work with the team to define and prioritize a backlog that continuously delivers measurable value to clients and business
• Deeply understand, analyse, synthesize, and record user needs into priorities, roadmap plans, and detailed specifications
• Drive team success by facilitating activities, aligning team members on project outcomes, bringing clarity where there is ambiguity, and keeping everyone aligned throughout delivery
• Identify critical assumptions, define scope for new modules, measure success metrics, and use data to take informed decisions
• Understand the customer journey and incorporate industry standards and best practice into the service delivery
• Influence and drive continuous improvement of delivery, solution development lifecycle process, practices & initiatives.

Qualifications

• 14 years of software / IT engineering industry experience
• 8 years of experience managing delivery for service-based companies
• API Development or Testing Experience
• Proven record of delivering enterprise services with a deep technical and business acumen
• Demonstrated experience in building successful cross-functional partnerships and successfully navigating through complex stakeholder environments
• A strong growth-mindset and a servant-leadership approach
• A proven track record of hiring, mentoring, and leading high performing teams
• Proven record of end-to-end ownership and attention to detail; able to run independently and bring clarity to ambiguous problems
• Outstanding planning, collaboration, and organizational skills
• A strong quantitative and qualitative appetite to a rigorous data driven decision-making
• Great EQ and affinity for both team and customers' success
• Drive requirement definition, customer experience design, service delivery roadmap and prioritization
• Strong analytical and problem-solving skills with a bias towards experimentation and action
• Excellent interpersonal and written communication skills

Additional Information

Interview process -
Team interview on Microsoft TEAMS Video.

Salary Range for WA State: $95k-$125K per year

What Is in It for You:

Paid Time off – start with 15 days accrued paid time off (PTO) a year. PTO days increase with years of service.
Paid Holidays - 8 paid holidays a year in addition to your PTO.
Health Insurance for FT employees – we pay 100 % premium of medical, dental and vision.
Health Insurance for FT employee’s family – we pay 50% of the premium for medical, dental and vision for dependents.
401(k) – we administer 401(K) retirement contribution for FT employees.
Life Insurance/Short Term and Long-Term Disability – at no cost to you
Opportunities for internal promotions/career advancement
Family-friendly work hours (closed on weekends and paid holidays)

SmarTek21 is an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, State, or local protected class.