Client Services Director

Smartsheet is looking for an experienced Client Services Director, to join our Professional Services Sales team and own the end to end sales cycle of the Smartsheet Services Portfolio. 

Our PS Sales team is responsible for understanding and positioning premium Smartsheet Services Solutions to drive long term value and success for our enterprise customers. You will work both independently and alongside our account teams, selling to the Large Enterprise market to develop new accounts and/or expand existing customers within an established territory and/or channel.

This role reports to the Director, Professional Services Sales. 

You Will:

• Lead the end to end sales cycle for our PS Sales team, including the pre-sales process both with and without the account team and sales support; You will need to understand customer’s business and technical objectives in order to deliver on services strategy, preliminary solution architecture, and Statement of Work related to the developed solution strategy
• Up-level customer/account team conversations across the full Customer Outcomes lifecycle to drive platform and multi-solution deals
• Create services opportunities, manage pursuits, present project SOW’s and be a leader in closing deals
• Manage and maintain the customer relationship from initial discussions to close of the deal and maintain customer relationships to help ensure project success and support the sale of additional services offerings
• Conduct yourself as the leader and driver of each Tier I project engagement, providing status updates to the sales team in a pro-active cadence, through engagement closure
• Present Professional Services offerings to existing customers and new prospects
• Work closely with customer procurement teams to develop relationships and move opportunities through the cycle
• Work collaboratively across Professional Services leadership on resource planning to ensure successful knowledge transfer and onboarding of new customers
• Meet or exceed Services quotas to generate Professional Services sales by
• Leading the PS Sales team to maximize revenue growth and business critical adoption throughout the customer’s enterprise
• Develop and present a multi-year Services strategy to prospects and existing customers
• Serving as a trusted sales partner and leader of Services sales strategy among the account teams

You Have: 

• 12 years of experience carrying a services sales quota for enterprise customers, closing Professional Services opportunities >$250k
• Ability to successfully communicate and position the value proposition of the PS offerings through:
• Territory management and account planning
• Prospecting and identifying business opportunities in assigned territory
• Demonstrated excellence in verbal and written communication, to include: needs analysis, positioning, business justification, proven closing techniques
• Expertise in persuasive communication techniques through presentation and written form
• Ability to develop and articulate Business Cases / ROI studies
• Ability to travel, as needed, up to 30%
• BS degree or equivalent
• Experience with Smartsheet is a plus

Perks & Benefits:

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) with all offers
• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific) 

About Smartsheet:

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us!

Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity and RSU stock grant upon accepted offer. 

California & New York: 108,000-151,200

All other US States: 100,000-140,000

Equal Opportunity Employer

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.