What are the responsibilities and job description for the Account Manager - Events position at SmartSource?
SmartSource®, an ABCOM Technology Group company, has more than 35 years of experience serving clients' business technology needs in the events, staffing, legal, government, finance, education, entertainment, and meeting production industries. The company provides service throughout North America through its fully staffed and equipped offices in major metropolitan markets. SmartSource draws from its extensive inventory of audio-visual technologies to deliver world class solutions for meetings and conventions, including general sessions, breakout rooms, trade shows and specialty events. The SmartSource team is passionate about leveraging its expertise to support our clients’ goals, while inspiring their attendees and stakeholders.
SmartSource will afford you an exciting career opportunity. We offer a fast-paced and dynamic work environment. Most importantly, you will be provided the support and environment to excel and succeed with an industry leading company. If you are enthusiastic, highly motivated and looking for a great opportunity, we encourage you to apply today.
Job Summary:
We are looking for an Account Manager with experience managing client’s meetings and events. You will be responsible for growing the client partnership by working directly with meeting professionals, event planners and operation departments, along with internal SmartSource staff to ensure client satisfaction and retention. The ideal candidate has a knowledge of supporting live events, the ability to guide and influence customers, detailed organizational skills, a history of understanding and achieving account sales budgets, and can work with internal company departments.
Responsibilities:
Coordinating internal and external resources and vendors for estimating and quoting to high level client executives and meeting professionals- Receive client RFPs, working with the solutions team and account executives through all elements leading up to invoicing
- Lead customer meetings / conference calls as trusted advisor to implement best solutions for meetings and events
- Be the first line of engagement for changes including additional equipment or labor
- Participate in review meetings with key account stakeholders
- Develop and maintain key account plans that identify opportunities for company to deliver value, strategic motivators, main stakeholders, buying processes and forecasted sales
- Demonstrated ability to grow both breadth and depth within existing accounts
- Develop and manage account to gain strategic positioning with decision makers, retain existing revenue and attain additional business
- Cultivate and convey persuasive sales messages and proposals
Requirements:
A minimum of 3 years of demonstrated professional account or internal project management experience, preferably with experience in the events field- Strong working knowledge of IT solutions for conferences and events
- Must be a strategic thinker and account seller
- Outstanding written and oral communications skills
- Effective time management skills, with strong organization and prioritization abilities
- Strong knowledge of MS Office; knowledge of CRM software (i.e., Salesforce) is also required
- A positive, can-do attitude with a desire to continually improve performance and take it to the next level
#IND123
SmartSource is an equal opportunity/affirmative action employer. SmartSource does not discriminate on the basis of race, color, religion, gender (including non-binary/third gender), transgender, gender identity or expression, sexual orientation or affectional preference, national origin, citizenship, age, disability, status as a protected veteran, military status, marital status, or status in any group or class protected by applicable federal, state, or local law. SmartSource makes reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act, Rehabilitation Act, and applicable state and local laws.
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