Desktop Support Technician

SmartSource is seeking a PC Desktop Support Tech for a 3 month opportunity based in the Doral FL area.

This is an onsite opportunity working Monday-Friday 8AM-5PM onsite. The individual chosen must be able to work OT when required.

The Desktop Support Technician will be performing the following duties:

Start Date: 10/04/2021 -- End Date: 01/02/2022 (May be Extended) -- M-F (8 am - 5 pm local time)

Hands & Feet troubleshooting support of desktop computers, notebooks, printer and optional upgrade components (memory, batteries, etc.), DSS skills for approved software, including current Microsoft platforms and select services surrounding the management of the desk side device Lifecycle, including, but not limited to image installation, deployment, field services (break-fix basic troubleshooting only), and resource recovery, data wiping and soft disposal Mobile Devices which includes Portable Network Devices, smart phones and tablets. May be required to do Hand and feet support for Network and server devices including switches and routers. Tech should know how to use a console cable and software like putty to allow remote access into network devices. The services required include any combination or all of the product support and professional services as they specifically relate to the ongoing operation and management of the end-user computer, including personnel resources, tools, assets and other associated requirements.

Mask and plastic gloves may be required.

Required Skills

• Minimum 1 year of experience providing IT support services required, end user support experience preferred

* Knowledge of TCP/IP, Windows Security (Share and NTFS permissions).
* Knowledge Windows OS and related configuration.

• Ability to work in a team-oriented multi tower and vendor environments.
• Ability to multitask and prioritize work, and
• Ability to adapt to new processes and procedures
• Ability to work in a fast paced environment.
• Ability to handle and safeguard confidential information
• Excellent oral and written communication skills
• Ability to deliver services on time, demonstrate strong customer service skills, and achieve a high degree of end user satisfaction
• Ability to convey technical issues and material to non-technical end users and managers
• Must have excellent customer service skills

High school/College/Tech School/IT course.

Techs who have Service Now experience are a plus.

Job Types: Full-time, Contract

Pay: $24.00 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Desktop support: 1 year (Preferred)
• TCP/IP, Windows Security: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location