Job Title: District Leader
Reports to: Director of Operations
Direct reports: Approximately 10 -15 Salon Managers and staff in home salon
Overview
The District Leader is responsible for the operations, customer experience, team development and overall performance of
the approximately 10-15 salons(varies by market). Their major function is to lead the results, team, and the customer
experience in their salons. They should lead by example and will spend some time behind the chair performing service
while they coach and develop their team. Make operational decisions as if they are a business owner.
Qualifications
- Valid current cosmetology license, to include a manager license as required by local (or state/provincial)
cosmetology regulations.
- Previous multi-unit experience or comparable management experience
- Strong technical skills and ability to perform all posted services
- Ability to work a minimum of 40 hours per week on a flexible schedule, including nights and weekends.
- Occasional overnight travel may be required. Position may require working alone in the salon for extended
periods of time.
- Ability to travel between salons daily.
- Ability to coach and model exceptional customer service and consistently perform quality services.
- Team player with strong leadership qualities. Ability to multi-task and work at a fast pace while demonstrating
good judgment and time management skills.
- Communicate effectively with salon team, peers, supervisors, and customers.
- Strong training and presentation skills
- Ability to read and analyze various salon reports.
- Basic reading, writing, math and computer skills required.
- Valid driver's license and be insurable for motor vehicle use.
Capabilities:
- Demonstrate ability to run a profitable business
- Team-building skills
- Demonstrate positive attitude
- Exercise good judgment
- Lead and drive change
- Deliver an excellent customer experience
- Understand customer needs and trends
- Demonstrate accountability, dependability and ethics
- Travel to salons, meetings, training sessions
- Ability to use technical devices
Essential Functions
Manage from the Floor:
- Travel to other salons in the district a minimum of 4 full days each week
- Lead by example by working behind the chair while training and coaching their team.
- Ensure visibility within the salon by coaching the team while on the floor. Lead and mentor the team by example.
Demonstrate strong hair cutting and styling technical ability. Ensure technical knowledge and skills are kept up-
to-date.
Achieve productivity standards as set by Director of Operations.
Development of the Team:
- Recruit and train salon managers and stylists. Partner with Director of Operations to ensure that open positions
are filled quickly with the best talent and that the team is on-boarded and receives coaching and training to
continuously improve their skills and service.
- Ensure a high level of employee satisfaction through strong leadership with the objective of retaining the best
talent.
Coach and communicate with salon managers to develop stylists for promotion to salon manager positions.- Develop Salon managers for promotion to District Leader positions.
- Support the personal development of District Leaders in the market.
- Ensure that performance management is executed through recognition and coaching. Document important
conversations. Measure performance and provide coaching as necessary. Terminate non-performing salon
managers and other staff as needed.
- Ensure that technical training is provided as necessary to increase performance and customer satisfaction.
Profit and Loss (P&L) Responsibility:
- Achieve sales goals in all salons they supervise.
- Train salon managers Financial Goals and Labor Control responsibilities.
- Utilize management information tools and analyze reports to identify and address trends and issues in salon
performance.
Merchandising:
- Ensure that salons are visually set following company direction and that promotional displays are coordinated
and executed.
- Ensure that merchandise is replenished, and that inventory is managed appropriately. Coach salon managers on
these responsibilities for their salons.
Customer Experience:
- Maximize employee productive hours through profitable scheduling. Schedule to the needs of the business to
ensure the highest level of customer satisfaction, sales performance and expense management.
- Coach to SIRPI's customer service expectations. Ensure the highest level of customer satisfaction.
- Handle and resolve all customer concerns and issues promptly.
Salon Experience/Administrative Tasks:
- Ensure the cleanliness and maintenance of the salon and that the salon complies with all applicable state and
local sanitation rules.
- Enforce and promote all company policies, procedures and work rules.
- Ensure closing procedures are adhered to and daily bank deposits are made.
- Ensure that the assets of each of their salons are protected and that loss prevention policies are adhered to.
- Ensure other salon tasks related to salon operations are completed by staff, including but not limited to
answering telephones, stocking shelves, sanitation procedures and other duties as assigned.
- Ensure all staff licenses are current, valid and posted as required.
- Ensure all items required by state and federal law are posted in salon as directed by company.
- Maintain and uphold safety standards by identifying and correcting conditions that affect salon safety.
- Ensure salons are open for all posted hours covering any employees' shifts, if necessary.
- Oversee salon openings and closings as needed.
Physical Requirements and Work Environment
- Ability to effectively communicate with staff.
- Ability to effectively communicate with customers regarding services offered and requested, as well as regarding
customer needs and desires with regard to such services.
- Visual observation of customer's hair, including close vision, color vision and the ability to adjust focus.
- Frequent standing and walking for long periods of time.
- Continuous exposure to various chemicals and fragrances used in performing services and styling hair, including
but not limited to permanent solutions, straightening solutions, shampoos, conditioners, hair spray and
customer perfume.
- Occasional lifting up to 25 lbs.
- Repetitive movement with fingers, hands, wrists and arms, including but not necessarily limited to using scissors
to cut hair, rolling hair in rods to perform perm services, vigorous movement to massage/shampoo customer's
hair, twisting wrists to blow dry and style hair with various irons.
- Ability to grasp, including grasping customer's hair, blow dryer, curling iron, combs, and hair coloring brushes in
order to perform services.
- Ability to reach between shoulder level and above-shoulder-level height to perform services, stock shelves,
retrieve product/supplies from cupboards and shelves.
- Ability to twist and bend to shampoo customer's hair, reach for tools while customer is seated in styling chair
and sweep hair off the floor after service.
- Occasional pushing and pulling to move styling chair.
- Ability to drive between salons on a daily basis.