What are the responsibilities and job description for the Bartender position at Smashburger?
The Bartender reports to the Restaurant Manager on duty and is the primary resource to ensure each guest receives a Gold Standard bar experience on every visit.
Responsibilities
People
- Greet guests with a smile! Responsible for welcoming new and repeat guests every visit
- Build a rapport with regular guests to create a welcoming atmosphere
- Promote a fun and positive work environment
- Teamwork! Must be able to work with others on the line and communicate effectively with cooks and managers in a busy restaurant environment
Operations
- Learn/know drink recipes (standard bar and Smashburger signature)
- Verify identification and age requirements of guests before serving guests
- Adhere to local and state liquor laws -Adhere to our company alcohol service policies
- Maintain ABC certification card
- Mix and serve drinks following set standard recipes
- Ensures that drinks are poured accurately and delivered promptly
- Be knowledgeable of all menu items so you can make meal suggestions and answer questions
- Verify each guest order for accuracy when entering into the POS and complete POS transactions
- Follow tab management, cash handling and payment collection procedures (balance cash drawers and receipts at the end of a shift)
- Visit guests after food delivery to ensure guests have everything they need (refills, condiments, etc.) and that their experience has been perfect
- Encourage guests to complete surveys upon each visit
- Foster and value a safe work environment by following all personal and food safety and security standards
- Have pride in keeping floors, counters, dining area and restrooms clean at all times
- Ability to listen, communicate and work well with others in a busy restaurant environment
- Values integrity and doing the right thing, even when no one is watching
- Serve guests safely and responsibility with the highest integrity
Profit
- Follow company cash policies to ensure minimal losses through theft or shortages
- Upsell food items to all guests ordering
- Follow company order accuracy procedures to ensure a happy guest and minimize waste
Sales
- Adhere to all active marketing promotions
Smashburger Bartender Requirements
- Must be 21years old
- Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 60 lbs.
- Show up on time to work variable hours/days, including nights, weekends, and holidays
- Adhere to Smashburger uniform policy
- Must successfully complete Smashburger training program
- Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
- Must be able to produce authorized U.S. work documents; Smashburger participates in E-verify
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