What are the responsibilities and job description for the Human Resources Generalist position at Smashburger?
HR Generalist
Reporting directly to the Field Human Resources Manager, the HR Generalist serves as a trusted advisor and resource to the HR and Restaurant Operations team on employee related issues. Successful candidates act as employee champions, change agents and ambassadors of the Smashburger culture. The HR Generalist will assess and anticipate HR-related needs and proactively communicate with HR team, operations, training, and senior management. The HR Generalist will assist with all HR compliance related responsibilities for company operated restaurant locations and the Denver corporate office. The HR Generalist will make recommendations to effectively resolve problems or issues, by using judgment that is consistent with standards, practices, policies, and procedures.
DUTIES AND RESPONSIBILITIES:
- Conducts a variety of daily, weekly, monthly and yearly audits to manage federal and multi-state compliance. This includes monitoring meal and break compliance, labor posters, policy acknowledgments, mandatory training, and certification compliance.
- Maintains compliance with federal and state regulations by monitoring I9 Forms and E-Verify program regularly. Conducts daily electronic I-9 audits, E-verify follow up and system maintenance. Assists field operations in troubleshooting and general questions.
- Responds to verification of employment requests via regular mail, email, or any direct request from employees.
- Coordinating with field recruiters and training team to write offer letters, manage background check system, and maintain hiring database – troubleshooting along the way.
- Manages all aspects of the company background check process for restaurant locations. Including process improvements, vendor relations, response time, and Fair Credit Reporting Act requirements.
- Conducts new hire orientation and onboarding of support center employees.
- Maintains, enters, and updates employee information in HRIS systems for employee records: this includes but is not limited to personal data, promotional, title, wage, location changes and other required information.
- Monitors and resolves all system change “tickets” by logging into system databases multiple times daily
- Manages labor poster database and ensures all locations are equipped with required restaurant postings.
- Manages the company’s unemployment program; assists the operations with responses to unemployment claims timely
- Acting as HR Lead for in-progress Harri – ADP system implementation, which includes, system set up, system testing, security administration, and general troubleshooting of system glitches and pain points which is ongoing
- Performs other related duties as required and assigned.
EDUCATION AND WORK EXPERIENCE:
- A bachelor’s degree preferred and two (2) years of Human Resources experience
- Must reside in Denver, CO and have ability to work in a hybrid model office environment
- CA Compliance knowledge is strongly preferred
- Ability to organize and prioritize work; self-motivated, detail oriented, eager to learn and treat confidential information with the utmost integrity.
- Customer service experience preferred
- Human Resources experience in a restaurant, retail or hospitality industry preferred
- Experience supporting a remote employee base in a multi-state environment including CA preferred
- Proven ability to provide feedback to various levels in the organization
- Basic proficiency with MS Office Suite required; strong MS Excel skills preferred
- Excellent verbal and written communication to maintain professionalism at all times; customer service experience preferred
