Night Auditor

Key Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge of, or where to access to following information:

o All hotel features/services, hours of operation.
o All room types, numbers, layout, décor, appointments and location.
o All room rates, special packages and promotions.
o Daily house count and expected arrivals/departures.
o Room availability status for any given day.
o Scheduled daily group activities. * Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Pick up, count and maintain bank. Secure bank at all times.
• Read the log book daily, and record all pertinent information in the log book.
• Process currency exchange and payments to guest accounts.
• Process adjustments, rebates, paid outs and credits as required.
• Operate P.M.S. (Property Management System) and maintain security of system.
• Verifies and makes corrections to the Room Rate Report.
• Post and audit Banquet charges.
• Adjust outside Vendor activity.
• Reconcile telephone calls and miscellaneous accounts.
• Backup computer system files.
• Verifies that all checks are closed, and closes and logs any open check in the P.O.S. (Point of Sale) system.
• Prints Food & Beverage end of day reports.
• Audit Food & Beverage cashier's work and correct discrepancies.
• Audit Rooms Cashier's work and correct discrepancies.
• Audit all miscellaneous charges. (Banquets, Bars etc.)
• Verifies package postings on house accounts.
• Input all sales figures into the P.M.S. and balance all accounts (Property Management System).
• Run Room & Tax verifying that all room rates posted.
• Verify Cashier's Report to drop log and paperwork.
• Record room statistics.
• Close P.O.S. after all work is balanced.
• Run end of day program and close day.
• Check that interfaces are up and running.
• Run daily Flash Reports and distribute accordingly.
• Run morning reports and backup reports and distribute accordingly.
• Print express check out folios and distribute.
• Sign out and brief relief.
• Review Night Audit checklist and verify that all work has been completed.
• Restock all printers.
• Fill out and deposit payment and corresponding checks.
• Review status of assignments and any follow-up action with on-coming Supervisor.
• Document maintenance needs on work orders and submit to Manager/Supervisor.
• Attend monthly department meetings and training sessions as necessary.

Required Knowledge, Skills & Abilities:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Must have good understanding of the English language.
• Good communication skills both verbal and written.
• Provide excellent guest service and maintain a professional demeanor
• Compute basic arithmetic.
• Ability to:

o Perform job functions with attention to detail, speed and accuracy.
o Prioritize, organize and follow up.
o Be a clear thinker, remaining calm and resolving problems using good judgment.
o Follow directions thoroughly.
o Understand guest's service needs.
o Work cohesively with co-workers as part of a team.
o Work with minimal supervision.
o Maintain confidentiality of guest information and pertinent hotel data.

• Ability to input and access information in the property management system/point of sale system/computers.
• Must be able to stand at front desk and exert well paced mobility for up to 4-hours..

Key Performance Indicators:

• Work is completed in a professional manner.
• Effective relationships with team members and guests are maintained.
• High Guest satisfaction feedback.
• History of guest safety and comfort.
• Very low cash variance.

High school graduate or equivalent vocational training certificate. Previous Front Desk/Night Audit Experience a plus.

Your wages are only part of the employment equation. Benefits add significant dollars to your total compensation package and greatly improve your quality of life. Southern offers one of the best benefits packages in the industry.

Southern provides:

• A choice of Health, Dental and Vision Insurance for you, your spouse and/or eligible children at a remarkably low cost
• Company paid Group Term Life and AD&D Insurances
• Traditional and ROTH 401(k) with Company contribution
• Paid holidays, paid time off, pay for bereavement/funereal leave and jury duty
• Continuing Education

You can customize your package to include: Short Term Disability, Long Term Disability, Long Term Care for an additional cost, at a reduced rate.

Benefit eligibility is dependent on Team Member Status. All benefits are subject to change or cancellation at any time.

Location: 7795 Arundel Mills
Boulevard, Hanover, MD 21076

Job Type: Full-time

Salary : $30,900 - $39,200