What are the responsibilities and job description for the Field Service Technician position at SMPL Systems, Inc?
Service / Field Tech
Job Description:
This position will provide on-site and remote technical support for a large group of clients who are supported by our dedicated service department. This person will provide a wide range of customer support services surrounding the operation, implementation, troubleshooting, and maintenance of Audio Visual, Lighting Controls and skilled at a variety of AV system types. Our focus is commercial AV systems and we are looking for someone that is familiar with 70v distributed audio, networking, signal processing, control, PA and related. Day to day operation include service calls, parts swaps, systems rough in and trim out. Knowledge of cabling pathways, EMT, PVC, etc. is beneficial. Looking for a person that is looking for a long-term position with opportunity to grow.
Service / Field Technician Job Responsibilities:
- Remote and/or onsite troubleshooting and diagnosis of reported issues on existing systems.
- Replacement, repair and reprogramming or equipment as required.
- Installation, configuration, and testing of components according to company quality standards.
- Assembly, wiring, and installation of equipment racks and wiring harnesses.
- Programming and commissioning of various systems as assigned.
- Ensure timely completion of assigned service orders.
- AV techs need experience working with –
- Audio DSP platform required (Examples: Biamp, ClearOne, Polycom).
- Video processing platform required (Examples: Extron, Atlona, IP Video).
- A/V Control system platform required (Examples: AMX, Crestron, Extron).
- Basic Networking Skills and Phone Systems (Sangoma) experience a plus.
- Strong computer skills (Microsoft Word, Excel, Teams, Monday, Internet).
- Ability to setup, test, calibrate, and commission audio visual equipment and devices as required to produce fully functional audio-visual systems. This includes -
- Video displays, display systems, screens, cameras, switchers, scalers, processors, transmitters, receivers, interfaces, microphones, mixers, amplifiers, controls, and other active and passive devices.
- Resolving system problems for clients in a timely, efficient and professional manner.
- Be able to lift 50-70 lbs., operate company vehicles in a safe manner.
- Other duties as assigned by the service manager.
Job Types: Full-time, Part-time
Pay: $15.00 - $23.00 per hour
Education:
- High school or equivalent (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: Multiple Locations