Field Service Technician

The global leader in automotive equipment, Snap-on Equipment, has an immediate opening for a Field Service technician.

The Field Service Technician (FST) is responsible for overall service call completion within territory. The FST is also responsible for assisting in problem solving, equipment installation and repair. Additional responsibilities are below. Serviceable equipment includes:

• 
  Wheel Aligners
• Wheel Balancers
• Tire Changers
• Alignment Lifts
• Automotive/ General Purpose Lifts
• Specialty Lifts
• Brake Lathes
• Collision Repair Equipment

• Ability to follow Snap-on’s Safety priorities and maintain a safe working environment, through awareness and focus
• Ability to further expand the use of Rapid Continuous Improvement in the day to day activates of the job, to help increase organizational capacity.
• Repair, maintain and install equipment in assigned territory. Follow clearly established standards for repair protocol, response times prioritization and customer communications.
• Assists Associate FST and FST employees with complex customer problems.
• Responsible for call completion and closure for all customers in assigned area.
• Manage customer s equipment needs during and after warranty periods.
• Resolves customer problems and ensures customer satisfaction.
• Sells contracts, updates/upgrades, and parts in assigned territory.
• Calls on customer prior to warranty or contract termination date.
• Makes cold calls to pursue the sale of service contracts.
• Schedules regular site visits with customers in order to provide timely accurate equipment service.
• Assists with collection of outstanding receivables.
• Administrative duties as required.
• Ability to resolve customer problems and ensure customer satisfaction.
• Assists with collection of outstanding receivables.
• Administrative duties such as onsite signatures form customers, inventory management, and fleet management.
• Collaboration with Snap-on Equipment Sales Force.

• Associates Degree in a technical field, military training or equivalent with 1-5 years of experience.
• Basic knowledge of pneumatics and strong mechanical skills.
• Computer literacy on Microsoft office products. And knowledge of PC hardware repair.
• Basic knowledge of under car automotive operations.
• Knowledge of all products serviced by Snap-on Inc. as well as knowledge of all internal procedures.
• Ability to lift 75 lbs and work in an environment where frequent walking, standing, bending, twisting, kneeling, squatting, and sitting while driving is required.
• Strong communication skills. Ability to work with customers on a direct basis.
• Must possess a valid driver’s license.
• Must possess the ability to work from home and is a self-starter.

Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, diagnostics, equipment, software and service solutions for professional users. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as customers in industry, government, agriculture, aviation and natural resources. Products and services are sold through the company's franchisee, company-direct, distributor and Internet channels. Founded in 1920, Snap-on is a $2.8 billion, S&P 500 Company headquartered in Kenosha, Wisconsin.

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