What are the responsibilities and job description for the International Project Specialist position at Snap-on Inc?
Overview:
Expedite processing of International orders, ensuring that they are entered accurately. Coordinate with operations resources in the distribution center or kitting center to ensure that orders are picked, packed and shipped timely and accurately based on customer requirements. Interface with International customers and account managers, responding to their requests for product information, order status updates, and all other inquiries in a timely and professional manner. Handle all standard job duties independently with minimal supervision. This position is fully onsite, no remote work is available.
Responsibilities:
- Receive customer purchase orders and enter them into ERP system, ensuring PO terms and conditions match with customer’s account.
- Work with Procurement and other involved parties to expedite backordered product in order to meet customer’s delivery requirements.
- Review order availability and shipping requirements to schedule orders for shipment at the appropriate time.
- Coordinate production and shipping activities with operations resources to ensure timely and accurate shipment.
- Prepare International export documentation in accordance with established export regulations.
- Coordinate shipment logistics with internal operations resources, customer and freight forwarder(s).
- Interface with customers and account managers to provide requested information in a timely and professional manner.
- Work with accounting team as necessary to resolve any payment discrepancies or other issues.
- Resolve customer freight claims, working with internal resources, customer and freight forwarder as necessary.
- Communicate with product management and trade compliance teams to promptly resolve any customs documentation issues.
- Perform all other work as assigned by management.
- High school diploma required; associate’s or bachelor’s degree preferred
- Minimum three years of customer service experience; international customer service, logistics and/or compliance experience preferred
- Proficient data entry skills
- Ability to prioritize and handle multiple projects in a fast-paced, multi-functional environment, while maintaining accuracy and achieving established goals
- Excellent verbal and written communication skills; ability to interface appropriately with various internal and external resources and customers
- Collaborative team player who can also work independently as necessary to achieve established goals
- Detail-oriented with sound judgment and strong analytical skills
- Creative and willing to adapt to changing business demands
- Ability to problem solve, using RCI principles where appropriate to resolve identified issues
- Proficient in Microsoft Office Suite products including Excel, Word, Outlook; experience with Snap-on ERP (e.g. LN) system & Integration Point export software preferred
Join the industry leader!
As part of the Snap-on team, you'll be joining an extraordinary company that has been the industry standard for over 100 years! As part of our team, you will not only provide superb service and innovative solutions to our business partners but enjoy the benefits of working for an extraordinary company. We offer a substantial compensation and benefits package that includes:
- Competitive compensation with incentive opportunities
- Vacation Time
- Health, Dental, and Vision coverage
- Defined Retirement Savings Plan
- 401K
- And more!
Snap-on is a drug free work environment and welcomes all qualified candidates to apply.
Snap-on is an Equal Opportunity Employer, Minority/Female/Disabled/Veteran
Salary : $53,900 - $68,200
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