What are the responsibilities and job description for the RMA Team Lead position at Snap One?
Overview
Established in 2005 and based in Charlotte, North Carolina, Snap One is a manufacturer and exclusive source of A/V, security, control, networking, and remote management products for professional integrators. An industry leader in the pro-install channel, Snap One helps integrators build their businesses by providing a wide range of high-quality products, easily accessible through an intuitive website and backed by award-winning service and support. With a vast catalogue of today’s most popular brands, Snap One is the premier choice for professional installers across the globe. With 28 pro stores in the US, Snap One blends the benefits of ecommerce with the convenience of local stores. Additional information about Snap One and its products can be found at www.snapone.com.
The RMA Processing Team Lead will report to the site Supervisor/Manager. The RMA Processing Team Lead will be working in a team environment all while supporting the RMA Processing Supervisor. This is a hands-on position with the primary responsibilities of processing incoming RMA’s and outgoing RTV product in the warehouse. The work will be conducted in a fast-paced warehouse environment with a deadline-centric focus. This person should be self-motivating while maintaining high levels of productivity. The RMA Processing Team Lead will support the responsibilities of training new hires, ensuring productivity and quality goals are met by the team.
Responsibilities
- Process incoming RMA Product
- Process Return to Vendor (RTV) materials
- Execute rework projects
- Review and confirm rework parameters for each project
- Provide day to day guidance to individuals in the RMA Processing area in respect to quality, training, and workflow.
- Work to eliminate or limit the need for additional overtime hours as much as possible but when required, support and lead overtime initiatives for your area.
- Ensure cleanliness of area is maintained
- As the Lead of the area, you will help drive and support improvement activities including Blitzes and other lean activities.
- Transfer inventory within the ERP system
- Properly dispose of unusable and damaged product (Scrap)
- Support other departments, specifically outbound production
Qualifications
Required Qualifications
- High School Diploma or equivalent
- Ability to delegate and prioritize
- Strong and professional communication skills
- Ability to grow and develop personnel
- Ability to lift up to 50lbs.
Preferred Qualifications
- Manhattan Scale experience
- SAP experience
- Microsoft Office product experience
