Trainer

Summary  

Responsible for development and delivery of a comprehensive training program to educate, enable, and empower Team Members and Leaders to fulfill regulatory requirements while delivering superior Guest Service as established in Soboba Casino Resort’s Service Standards. 

Duties/Responsibilities

• Conduct assessments to determine service gaps and training needs. 
• Develop and/or identify curriculum and determine effective and appropriate instructional methods.
• Facilitate training for Managers, Supervisors, and Team Members to enable career skills enrichment.
• Connect with Departments to measure and monitor guest service progress against established Soboba Service Standards.
• Develop creative and innovative methods to promote ongoing compliance with Service Standards through reward and recognition, awards, prizes, etc.  
• Develop and maintain collaborative partnerships with Department Leaders to successfully provide consultative training and development services.
• Contribute to the successful on-boarding of new Team Members by facilitating interactive and engaging New Hire Orientation sessions.
• Conduct train-the-trainer workshops to support departments’ internal training programs.
• Facilitate or coordinate delivery of recurring regulatory and compliance training.
• Assist with preparation of the annual budget process to establish adequate resources for training programs. 
• Evaluate external training requests for approval to meet training needs within budgetary guidelines
• Assist with Team Member Enhancement Training program as needed.
• Create and contribute to the publication of the SCR Newsletter for team members.
• Support all areas of Human Resources (Onboarding, R&R, Engagement, Compliance, Training, etc.).
• Other duties as may be assigned from time-to-time.
• Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
• Researches and selects outside consultants and trainers to conduct training in specific topics.
• Maintains records and prepares statistical reports to evaluate performance of instructors and monitor progress of trainees. Maintains and administers the Learning Management System (LMS).
• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Perform special projects and other responsibilities, tasks, or duties as requested.

Performance Requirements 

• To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.  
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.  
• Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.

Education / Qualifications

• Must be 21 years of age, or older.
• High School diploma or equivalent, required.
• Two (2) year or four (4) year Degree in related field (training, education, marketing, business), highly desirable.
• Three (3) years training experience, plus five (5) years of experience in guest service, entertainment, and/or hospitality, required.
• Proven work experience as a Training Coordinator, Trainer, Facilitator or similar role.
• Knowledge of instructional design theory and implementation.
• Adequate knowledge of learning management systems and web delivery tools.
• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate).
• Excellent verbal and written communication skills in order to promote a positive and professional image.
• Must be able to assess learning capabilities, develop training strategies, track desired training objectives and results.
• Intermediate computer literacy skills, required.
• Working knowledge of and expertise in the operation of general office equipment including personal computer and computer software programs such as Word, Excel, PowerPoint, Publisher and Outlook, required
• Certification in training instruction from nationally recognized professional training association, desired.
• Prior supervisory/management experience, preferred.
• Prior human resources knowledge and experience a plus.
• Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration 

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license. 
• Required to submit to and obtain negative results on all drug and/or alcohol testing. 

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:   

· 401k Plan   

· Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance   

· Medical, Dental & Vision paid for the employee   

· Employee Assistance Program   

· Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)   

· Paid Time Off   

Soboba Casino Resort Team Member Recognition including, but not limited to:

· Reward and Recognition Program (Quarterly, and Annually)   

· Team member Incentives   

· Discounted Team member meal