What are the responsibilities and job description for the Key Account Manager position at Social Native?
Described as the "Uber of Content", Social Native is a marketplace technology company that empowers marketers to create, source and optimize authentic visual content in the most efficient way possible. Leveraging the world's first AI-powered creative platform, brands such as Unilever, Adidas, L’Oréal, Crocs and Nestlé Waters partner with Social Native to improve the performance of their paid and organic social strategy with a combination of Influencer Marketing, Custom Content, and Content Editing solutions.
With our recent acquisition of Olapic, we’re changing the way marketers evaluate, refine and optimize their visual content strategy. This move solidifies our goal of delivering an all-in-one platform providing brands with data-driven insights, scales content creation, measures the impact of their work, and optimizes content for even greater results.
The Key Account Manager is a strategic role at Social Native. The Key Account Manager is responsible for executing a strategic plan to manage, retain and grow our client portfolio. The KAM demonstrates a thorough understanding of Social Native’s products and will be responsible for driving enough value through all stages of the client life cycle that will lead to the renewal and growth of their respectively assigned portfolio. The KAM will report directly to the Customer Success Director and work closely with the Customer Success reps (responsible for Customer Satisfaction) and Account Executives (responsible for Customer Growth).
Duties and Responsibilities
- Actively foster and manage the success of all Social Native customers
- Drive value, renewals, growth and foster enthusiastic, passionate customers
- Collaborate with the sales teams to onboard new customers
- Collaborate with CS reps to create value throughout customer journey
- Consistently participate with internal parties (product, sales, marketing, operations) to find ways to continue improving the Customer Experience
- Negotiate and close renewal business with c-level executives and decision makers
- Own churn, retention and growth targets, and revenue forecasting monthly for portfolio
Required Skills/Abilities:
Effective management skills, enterprise sales skills, verbal and written communication skills, interpersonal skills, leadership skills, analytical skills, organizational skills, math and budgeting skills, accurate typing and data entry skills.
- An entrepreneurial spirit with a desire to build a next level Customer Success Organization
- Courteous and respectful toward fellow employees, customers, and the public.
- Promotes positive public relations for Social Native.
- Motivates colleagues and maintains a high level of morale in the department.
Education and Experience:
- Three to four years of experience in Account Management with a minimum of one year of commercially driven experience required; prior social media industry experience preferred.
Other Requirements:
Travel to meet with customers or potential customers will be required on occasion.
Perks
We love working at Social Native and we think you will too! Come see what it’s like to work at a fast-paced, venture-backed tech startup. We are looking for smart, driven, fun people that are eager to take ownership of exciting projects and be a part of building something great.
- Attractive health, dental and vision insurance coverage
- Competitive compensation structure
- 401(k) retirement plan
- Unlimited vacation policy
- Flexible work hours
- Casual work environment and fun work culture!
***This is a remote position