General Manager - Canada

We are seeking an experienced General Manager for the Keystone Centre in Brandon, Manitoba.

Brandon is the second-largest city in Manitoba! It is one of the sunniest cities in the country and is located just 20 minutes from lakeside cottage country. Safe, friendly and family-oriented, it is an increasingly popular place to settle for newcomers. It is a close knit community that maintains a small-town feel. The city has been voted one of the top 10 best places to live in Canada and is well resourced for its relatively small size.

The Keystone Centre sits on approximately 90 acres in Brandon's busiest commercial district and offers 540,000 square feet of multi-use all under one roof. The operations of the Provincial Exhibition, Brandon Wheat Kings and Brandon Curling Club are located within the Keystone Centre. Boasting over 1,500 event days annually, the Keystone Centre hosts a diverse array of activities providing a large component of the social, recreational, cultural and agricultural fabric of the area, and is one of Brandon's largest economic catalysts.

Principal Function:

• The General Manager is charged with general oversight and leadership of all food and beverage operations, and in some cases, merchandising operations. He or she serves as the linchpin for communications, support and resource allocation to optimize unit profitability and meet the day-to-day operating budget.
• The General Manager will provide hands-on leadership to facilitate dining experiences that exceed guest expectations, while revenue is maximized and expenses are effectively controlled. The General Manager's highest priorities will be to ensure that Sodexo Live!'s standards for quality, service, timeliness, safety, security, sanitation and regulatory compliance are adhered to.
• The General Manager will plan and prepare for events and activities according to anticipated guest attendance and client expectations, will provide hands-on management and oversight, and will direct and support post-event activities, reconciliation and reporting.
• The General Manager will establish daily priorities and will direct the on-going activities of department heads in key functional areas such as administration, culinary production, hospitality, warehousing, sales, accounting and cash management to ensure that operations run smoothly, efficiently and in accordance with client/partner specifications.

Essential Responsibilities:

• Oversees the procurement, production, preparation, service and sale of food and refreshments for all outlets within assigned units.
• Communicates and promotes Sodexo Live!'s culture and values; Provides hands-on leadership and direction department heads and staff.
• Ensures compliance with company standards, client specifications, contractual obligations, and other legal and regulatory compliance requirements.
• Manages the financial performance of the venue through effective control of expenses and through the development, analysis and implementation of budgets, sales plans and forecasts.
• Participates in the recruitment, selection and training processes as needed for assigned unit.
• Identifies and responds to client and customer feedback and assists in escalated situations as necessary.

Qualifications/Skills:

• Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness.
• A minimum of 5 years of previous senior leadership experience within a diverse, contract-managed food and beverage environment, to include successful management of a large staff and focus on exceptional client and customer service.
• Demonstrated financial acumen with significant past P&L responsibility.
• Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements.
• Technologically savvy, with high proficiency in all Microsoft Office programs.
• Demonstrated success in interfacing with a variety of organizational functions and divisions to accomplish tasks.
• Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts.
• Self starter who can work independently and on several tasks/projects. simultaneously, and who can contribute to functional areas of the business outside of retail operations.
• Strong ability to communicate effectively both verbally and in writing.
• Initiative in identifying and resolving problems timely and effectively.

Other Requirements:

• Able to work effectively and safely while subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.
• Ability to work hours that may be extended or irregular to include nights, weekends and holidays.

Thank you for expressing interest in employment with Sodexo Live!. Please note, only those candidates considered for this position will be contacted.

Sodexo Live! is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, ancestry, place of origin, political belief, religion, marital status, family status, disability, sex, sexual orientation, gender identity or expression, age or any other applicable Provincially protected status.

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Tuition reimbursement
• Vision care

Supplemental pay types:

• Bonus pay

Work Location: One location