Event Supervisor (Catering Operations)

Sodexo Live and our partner venues have been defining extraordinary experiences through thoughtful hospitality, expertly delivered, for more than 80 years at gathering places across North America and the United Kingdom. As the pioneer and leader in live hospitality, we are committed to making the time that people spend together more rewarding and more valuable.

Making it better to be there since 1929

We are seeking an Event Supervisor for our catering operation at the Museum of Science and Industry in Chicago.

MSI is the largest science museum in the Western hemisphere and is housed in the only remaining structure from the 1893 World’s Columbian Exposition. With thousands of exhibits, artifacts and “wow” moments that last a lifetime, MSI is the premier destination for unique and engaging special events – we have events down to a science.

The Event Supervisor directs Event Servers, Bartenders, & Captains, ensuring a pleasant experience for guests who attend catered events involving food and beverage service.

This position will be based at the Museum of Science & Industry in Chicago, but may be required to support offsite events on occasion. They will oversee the service team for as few as ten or as many as thousands of guests. Style of service may range from casual to formal, involving passed cocktails and hors d’oeuvres, buffets or highly-coordinated multi-course meals in which each guest is served at the same time.

The Event Supervisor will actively participate in the preparation, set-up, service, break-down and cleanup of catered functions. Their highest priorities will be to support overall profitability and guest satisfaction by ensuring that the service team provides exceptional customer service while maintaining standards for safety, cleanliness, & sanitation.

Typical schedule will be Tuesday - Saturday but may vary depending on event volume and business needs.

The ideal candidate is an exemplary team player who demonstrates the highest degree of accountability.

Required Behavioral Attributes

• Focuses on the Guest or Customer
• Ensures that work meets the highest standards
• Fosters Teamwork
• Thinks Creatively
• Fosters trust and cooperation among coworkers, customers and suppliers
• Provides information so that coworkers, customers and suppliers understand and can take action

Knowledge, Skills and Abilities

• Ability to maintain a profession, friendly and approachable demeanor, appropriate for a service- oriented environment.
• Persuasive skills and natural sales aptitude with ability to quickly connect with diverse customer base.
• Knowledge of sanitation procedures, to include basic concept of food safety, personal hygiene and health.
• Ability to safely use chemical solvents, agents and solutions for effective cleaning and disinfection.
• Bound by time restriction and efficient in handling the different tasks within the stipulated time period.
• Ability to anticipate needs throughout the shift.
• Ensure prompt, quality service is provided.
• Ability to routinely and consistently apply attention to detail to work tasks.
• Ability to maintain a pleasant disposition and function efficiently in a fast paced and high pressure work environment.
• Ability to work long hours standing in one area and around extreme heat to perform essential job functions.
• Self-motivated, organized, fast and even-tempered.
• Willingness to learn; Ability to follow directions accurately and develop own skills.

Required Qualifications:

• High school diploma or equivalent.
• Basset trained or equivalent.
• Age 21 or older.
• Basic knowledge of beer, wine, and spirits and familiarity with standard drink recipes.
• Demonstrated ability to understand and effectively implement written and verbal instructions.
• Strong team orientation and ability to work with a variety of departments to accomplish assigned tasks.
• Ability to work well independently
• Ability to work well in a high stress, fast paced environment.
• Ability to perform simple mathematical calculations, to include addition, subtraction, multiplication and division.
• Must be able to speak, read, write and understand the primary language(s) used by guests who typically visit the work location.
• Strong skills for persuasive sales, with keen ability to connect easily with customers.

• Scheduling flexibility to meet operational needs. Hours may be extended or irregular to include nights, weekends and holidays.

Other requirements include but are not limited to:

Subject to wet floors, temperature extremes and excessive noise; must be able to lift up to 50 pounds in weight; must be able to maneuver in an often tightly-quartered environment.

Job Type: Full-time

Pay: $24.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Night shift
• Weekend availability

Work Location: One location