Media Lab Technician

• Work in R&D and QA microbiology labs.
• Prepares media, agar, buffers, rinses for lab testing.

• Logging in media request into customer databases.

• Performs GPQ, (growth promotion quality) testing on all commercial and in house prepared media.
• Uses autoclaves for sterilizing media and equipment.
• Uses autoclaves for killing bacteria and disposal.
• Orders lab and office supplies.
• Uses Good Documentation Practices
• Completes paperwork on all media that is processed, tested, and purchased.

• Record detail documentation.
• Interacts with personnel from multiple labs.
• Reports any deviations according to client procedures.
• Preps tubes and glassware for media request.
• Dispenses media into designated containers.
• Wash all glassware in QA media lab.
• Keeps lab clean and organized.

The qualifications for this position include:

• Handles customer service inquiries and problems via the telephone, routing incoming calls to the appropriate party, operating paging system, recording recurring problem areas.
• Provides immediate assistance to customers as requested.
• Maintains a method to document, track and research customer calls, data input, room inventory, etc
• Shares recurrent problems identified by customer input.
• Reviews statistics and trends with appropriate personnel.
• May respond to e-mail inquiries.
• May send written communications in response to customer comment forms.
• Identifies needs and makes recommendations for quality improvement that creates perceived value to customers.
• Works with customers to ensure satisfaction in such areas as quality, service and problem resolution.
• Answers inquiries pertaining to hotel services, shopping, dining, and entertainment.
• Makes and confirms reservations for hotel, transportation, restaurant, entertainment and/or tour reservations.
• Provides travel directions.
• May fulfill special service requests on an as needed basis. Multi-tasks and performs administrative duties as required.
• Complies with all Sodexo HACCP/OSHA, and/ or local policies and procedures related to all assigned work.
• Reports all accidents and injuries in a timely manner.
• Complies with all company safety and risk management policies and procedures.
• Participates in regular safety meetings, safety training and hazard assessments.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned; such as issue room keys, receive and transmit mail, etc

• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Maintains a positive attitude.
• Ability to work a flexible schedule helpful.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends and some holidays.
• Attends work and shows up for scheduled shift on time with satisfactory regularity.

• High School diploma, GED, or equivalent experience.
• 0 to 2 years related experience.

• Presents self in a highly professional manner to others and understands that honesty and ethics are essential.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers, and client representatives.
• Must have basic phone and computer skills (email, texting, etc.).
• Good attention to detail.
• Ability to work well under pressure.
• Excellent oral and written communication skills.
• Excellent management and organizational skills.
• Ability to work well alone and in a team.
• Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.

• Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.
• Significant walking or other means of mobility.
• Ability to work in a standing position for long periods of time (up to 8 hours).
• Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

• Generally in an indoor setting; however, may supervise outside activities and events.
• Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.
• While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.
• The noise level in the work environment is usually moderate to loud.