What are the responsibilities and job description for the Staff UX Researcher position at SoFi?
Employee Applicant Privacy Notice
Who we are:
Shape a brighter financial future with us.
Together with our members, we're changing the way people think about and interact with personal finance.
We're a next-generation fintech company using innovative, mobile-first technology to help our 2 million members reach their goals. The industry is going through an unprecedented transformation, and we're at the forefront.
We're proud to come to work every day knowing that what we do has a direct impact on people's lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
Our team at SoFi is looking for a Researcher to join our Research Team. You will help shape Research at SoFi by partnering closely with business leaders, product managers, designers, engineers and product marketers to conduct exploratory, formative and evaluative research studies that enable stakeholders to make more informed, confident decisions. In this role, you'll be expected to plan, lead, and socialize high profile research projects. You can take the lead but are also collaborative. You are self-motivated, detail-oriented, and able to work efficiently and effectively with cross-functional teams. You can perform and improvise under tight timelines and changing environments. You are an advocate for our members and are excited to work with teams to connect them to our member's needs and take action on insights.
At SoFi, you'll become part of a new kind of finance company whose ambition is to help our members achieve financial independence and reach their goals. We aim to be at the center of our members' financial lives, and to help every member get their money right. We created student loan refinancing, addressing the biggest financial challenge of a new generation through a modern approach to lending and personal finance. Next we expanded our products and services across loans, wealth management, and insurance. SoFi has achieved significant growth, with ambitious plans
Responsibilities
- Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives
- Manage projects end to end: develop guides and screeners, moderate, analyze, synthesize and deliver results
- Conduct research using a wide variety of qualitative and quantitative methods
- Communicate results and illustrate suggestions in compelling and creative ways; tailor research findings to suit the audience, varying levels of detail and complexity as appropriate/required
- Package insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, etc.)
- Support project team members in transforming research findings and insights into innovative solutions, in order to inform both user and business problems and deliver measurable outcomes
- Create artifacts, educational tools, experiences and processes that help build and evangelize User Research within the larger organization
Qualifications and Experience
- 5 years experience in applied product and/or design research
- Ability to manage and prioritize multiple projects
- Command of a broad set of quantitative, qualitative and user-centered methods
- Understanding of quantitative, behavioral analysis and statistical concepts
- Excellent communication skills, with strong ability to synthesize and communicate ideas visually, verbally, and in writing
- Experience creating research deliverables (frameworks, videos, toplines, etc.)
- Experience with Qualtrics, UserZoom, SPSS, R, SQL and other analytical tools is helpful
- Bonus: domain expertise in personal finances
- A degree in Design, HCI, Psychology, Cognitive Science, Anthropology, or a related field is considered an advantage.
Why you'll love working here:
- Competitive salary packages and bonuses
- Comprehensive medical, dental, vision and life insurance benefits
- Generous vacation and holidays
- Paid parental leave for eligible employees
- 401(k) and education on retirement planning
- Tuition reimbursement on approved programs
- Monthly contribution up to $200 to help you pay off your student loans
- Great health & well-being benefits including: telehealth parental support, subsidized gym program
- Employer paid lunch program (except for remote employees)
- Fully stocked kitchen (snacks and drinks)
- These benefits are only applicable to full time employees
SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
The health and safety of our employees and their families is our top priority. Due to the ongoing nature of the COVID-19 pandemic, and because unvaccinated employees pose a direct threat to the health and safety of others in the workplace, effective on November 1, 2021, U.S. employees must be fully vaccinated to work from any of our offices, travel for business or attend work-related meetings.
The company will make reasonable accommodations when possible for employees who are unable to be vaccinated because of a disability, pregnancy, sincerely held religious belief, or for other legally required reasons..
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
