What are the responsibilities and job description for the Call Center Representative - Permanent position at Softcom Systems?
The Customer Care Associate provides customer care support through voice, web and portal support, over queries related to Benefits and HR Services
Core Responsibilities:
- Professionally handle Health, Insurance employee benefits and HR related requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Responsible for assisting callers through Voice, Web or Portals, as specified by the client
- Responsible for ensuring high Customer Satisfaction and providing utmost Customer experience and making every single client interaction delightful.
- Follows through to ensure all questions and issues are resolved.
Your Impact as a Customer Care Associate
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Company policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvement
Job Type: Full-time
Pay: $13.50 - $14.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- What are your hourly pay expectations?
- Kindly provide your email address and mobile number. Thanks
Experience:
- Customer service: 3 years (Preferred)
Work Location:
- One location
Work Remotely:
- No
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