What are the responsibilities and job description for the Desktop Support position at SoftHQ?
Hi,
I am Fazlur Rahman, I work for SoftHQ Internationals, and we’re looking to hire a : Desktop Support to work on a Project with HCL
I believe your experience makes you a great fit for this role.
Below is the Complete Job Description of the Position and share your recently Updated Resume with me to proceed.
Role
Desktop Support
Location
St. Louis, MO (Onsite role)
Duration
12 Months
Client
HCL/Nestle
Responsibilities: -
Field Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Position Responsibilities and Functions
- Provide first/second level contact and problem resolution for customer issues.
- Work with vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
- Should have basic knowledge of Mac operating system, to support Apple pc users.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
Job Types: Full-time, Part-time, Contract
Salary: $19.00 - $20.00 per hour
Experience:
- Desktop support: 1 year (Preferred)
Work Location: One location
