What are the responsibilities and job description for the IT Support position at SoftHQ?
Hi,
I am Fazlur Rahman, I work for SoftHQ Internationals, and we’re looking to hire a : Desktop Support to work on a Project with HCL
I believe your experience makes you a great fit for this role.
Below is the Complete Job Description of the Position and share your recently Updated Resume with me to proceed.
Role
Desktop Support L1
Location
1-Frisco, TX 75034
2-Cary, NC 27513-5820
Duration
6 Months
Client
HCL
Job Description
- Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
- Route problems to internal I.M. support staff.
- Administer and provide User Access and Exit controls.
- Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
- Work closely with I.M. support staff to obtain technical knowledge and to permanently solve chronic problems.
- Training: Be willing to participate in on-the-job training designed to enhance skills and support capabilities.
Eligibility, Knowledge, Skills & Experience
- 6 Months help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
- Phone support experience is mandatory
- Technical helpdesk or technical call center experience is necessary.
- Disciplined, systematic problem-solving skills required.
- Hands-on work experience with the following:
- Windows Operating systems - Windows XP/ 7 /10
- Remote desktop connectivity applications
- MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange
Job Types: Full-time, Part-time, Contract
Salary: $13.00 - $14.00 per hour
Schedule:
- 8 hour shift
Experience:
- IT support: 1 year (Preferred)
Work Location: One location
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